Digital Experience

At National Pharmacies we are passionate about what we do, and we have some exciting new goals to achieve. We are currently going through some very exciting changes by updating our Brand and Purpose to better reflect the business that we are today. To help us develop and deliver on these changes we are seeking an enthusiastic Digital Experience & eCommerce Coordinator for a 12-month parental leave contract.

**Your new role.**

Reporting to our Digital Experience Manager, you will have a key role in the development and execution of all aspects of our eCommerce and digital platforms.

Responsibilities include:

- Ensure accurate and relevant product information is available to customers across digital channels
- Conduct frequent website audits to ensure accuracy
- Work with marketing & digital teams to create landing pages that aligns with promotion campaigns and content strategies
- Analysing product performance and customer feedback, to respond quickly to correct any website or customer problems
- Supporting the member service team in resolving any customer, product, stock or delivery issues
- Support the ongoing development of website to improve UI and UX
- Review competitors, analytics and onsite experience to drive and support enhancements to optimise category performance
- Working with relevant stakeholders to link systems and integrations for a seamless customer experience
- Support any troubleshooting that may arise

**What you’ll need to succeed.**
- Ability to work collaboratively across other departments (marketing, sales, operations etc.)
- Excellent communication and interpersonal abilities
- Self-motivated and able to work to and meet deadlines
- High attention to detail with strong organisational skills
- Excellent relationship management skills with internal and external stakeholders.
- Ability to work across multiple projects at once.
- Experience with eCommerce and in membership environment would be favourable.
- Familiarity with Wordpress, Health Engine and Google Analytics is highly desirable.

**What you’ll get in return.**
- Work with a great team of likeminded people, who make work fun and rewarding.
- Great employee benefits across our network of pharmacies and optical stores.
- Work for a South Australian organisation.
- Competitive salary and career development opportunities.
- Wellness days.
- Opportunity for you and your family to participate in the National Pharmacies Christmas Pageant.

**Your new company.**

Since 1911, National Pharmacies has been caring for the community providing access and value for our members in the dispensing of quality medications, optical and beauty ranges and the provision of health services. With our roots firmly planted in South Australia we have expanded into the Eastern States of Australia and now boast over 230,000 members across our 46 community pharmacies and 20 optical outlets.

We are the faces behind the National Pharmacies Christmas Pageant, where we get to walk arm in arm with our valued members; support junior sport programs with our involvement with the National Pharmacies SANFL juniors and a number of local sports sponsorships; support KickStart for Kids with various fundraising drives, and most recently the 20/20 project providing free glasses for members children aged 12 years and under.

Our purpose underpins everything we do and guides us in our day to day.

Caring for People.

Enabling Health.

Inspiring Wellness.

If this sounds like the opportunity you’ve been looking for, we would love to hear from you

**How to Apply...**

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in the healthcare industry, we want to hear from you**

**No agencies please