Kmp Hire Controller

2 weeks ago

Seven Hills, Australia Kennards Hire Full time

**Sales Support Administrator**

**Seven Hills, NSW**
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-we care about our team mates & customers like family
- Ongoing training & career development-street parking avail

**About the role**

The primary purpose of the Sales Support Administrator is to support the national Major projects division with all administrative tasks in regards to preparation of quotes, equipment deliveries, logistics and invoicing. This role closely liaises with internal stakeholders, external suppliers, the major projects team and wider Kennards Hire branch network.

This is a critical member of the major projects team that ensures the divisions success at delivering and maintaining a high standard of customer experience and service.

**Responsibilities**:

- Gather pricing information from various sources and create, update and finalise hire quotes and schedules
- Source, build relationships and work with logistics and transport providers
- Update and maintain database of quote register, customer and supplier records
- Manage high severity requests or issue escalations as needed
- Outbound calls to customers to solicit orders for services, collect information or follow up on previously submitted quotes
- Ensure any customer commitment made is in line and able to be delivered by operations
- Support the major projects division and respond effectively to tender or ongoing project requirements
- Understand market pricing and internal pricing strategies to ensure the ‘right’ price is quoted.

**About you**
- Passionate about customer service and providing customers the best solution for their needs every time
- Have high attention to detail
- Have excellent written and verbal communication skills.
- Be MS Office Proficient (Word, Outlook, Excel & PowerPoint).
- Have an ability to prioritise and multi task.
- Liaise with multiple departments and stakeholders to effectively ensure customer’s requirements are met.

**Why join the family**
- We are Australia and New Zealand's largest family-owned equipment hire company
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social event

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