2ic to Operations Manager

_Do you have the energy, passion, and enthusiasm to make a positive impact in the lives of people with disabilities?_
- Are you passionate about coaching and mentoring a team of disability support workers to help develop their skills?_
- If your answer is yes to these questions, then this exciting role may be for you_

**About Us**

**Bright Access** is a growing care provider across West Melbourne and the Baw Baw Shire region of Gippsland. We are very passionate about delivering quality care and support for our diverse clients living with disabilities and are proud of our client focused, professional culture. Services we provide include: Supported Independent Living (SIL) and SIL Accommodation, Short-Term Accommodation (STA), Community Access, and Specialist Disability Accommodation (SDA).

At **Bright Access**, we currently offer accommodation and support services across five locations within two regions of Victoria to people with disabilities. We aim to enhance the quality of life for people with disabilities through person-centered and flexible services which are aligned to our organisational values.
- Our _**BRIGHT**_ _organisational values are:_
- **BALANCE** Be flexible - Promote a healthy work and life balance to increase levels of happiness and productivity.
- **RELIABILITY** Be dependable - Be accountable for those we support with a commitment to deliver beyond expectations.
- **INTEGRITY** Do what is right - Be honest, ethical, and worthy of the trust of others
- **GROWTH & INNOVATION** Imagine what is possible - Foster creativity that challenges constraints and drives progress, and take opportunities to learn and improve.
- **HAPPINESS** Don't worry, be happy - A happy team leads to happy clients; promote happiness in the workplace to improve morale and productivity.
- **TEAMWORK** We build better when we work together - Work alongside those we support and all those around them.

**About the Role**

As the **2IC to Operations Manager**, you will be in a key role in which excellent communications skills, high energy and strong leadership experience is required.

**Responsibilities**

Staff Management
- Recruitment and Onboarding
- Roster Management (where needed)
- Facilitate Team Meetings
- Facilitate Disciplinary Meetings
- Staff Mentoring and Support
- Facilitate Staff Supervision and Support Meetings

Client Intake
- Initial Contact
- Planning
- Risk Assessments

Other Management Duties
- Attend Management Meetings
- Attend Client Care Team Meetings (CTM)
- Internal Auditing
- External Stakeholder Liaison
- External Networking
- Ensure compliance with policies and procedures and systems
- Other ADHOC duties/projects assigned by the Operations Manager

**At Bright Access, we offer**:

- Renumeration: $67,000 - $89,000 (dependent on experience and formal qualifications held) + On Call Allowance + Superannuation
- Assigned Assets: Mobile Phone + Laptop
- Employee Benefits Program
- Employee Assistance Program (EAP)
- Employee Referral Program
- Opportunities for professional development
- Supportive Work Environment
- Flexible work from home arrangements

**Mandatory Requirements**
- Tertiary qualification in disability or a related field, or a minimum of Certificate IV in Disability with substantial experience in the field
- NDIS Worker Screening Check
- Current First Aid Certificate
- Current CPR Certificate (annual)
- National Police Children Check (less than 6 months old)
- Current Working with Children’s Check (WWCC)
- Current Australian Driver’s License and own vehicle

**Preferred/Highly Regarded**
- Industry and/or personal experience will be highly regarded
- Knowledge of the NDIS Operational Guidelines
- Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation
- Knowledge of case management practices and principles
- Demonstrated experience managing and motivating a team
- Experience dealing with challenging behaviours and the ability to mentor staff in this area
- An understanding of the policies and procedures required to deliver effective services to clients
- Well-developed oral and written communication skills
- Well-developed organisational and time management skills
- Self-motivated with the ability to work independently with mínimal supervision
- Competence in the use of computer programs
- Proven ability to think innovatively, affect change, and shape positive workplace culture

**To apply, please forward through your Cover Letter and Resume.**

**Job Types**: Full-time, Permanent

**Salary**: $67,263.04 - $88,757.76 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program
- Visa sponsorship
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Fixed shift
- Flexible hours
- Monday to Friday
- Morning shift
- On call

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Warragul, VIC: Reliably commute or planning to relocate before starting work (required)

**Education**:

- C