Front Line Manager

1 week ago

Warragul, Australia Disability Connect Victoria Full time

Our Team of **Front-Line Leaders** manage services for clients living with a disability from the South Eastern suburbs of Melbourne to the outer areas of Gippsland. Our motivated and professional Support Workers provide daily living support to clients to help them live their best lives and our **Front Line Leaders** manage and support each Team to ensure the highest level of service to every client.

This newly created **Front Line Manager** role will manage and support each client program by **supporting, mentoring and further developing **our **Front Line Leadership Team, **ensuring **productive and effective processes** are in place for each program, and working with the wider Management Team to enhance communication and workflows.

The Front-Line Manager will
- Work collaboratively with the **People and Culture Team** to ensure all our workers are trained and have the right skills and attributes to provide the right care for each client
- Work collaboratively with the **Allocations and Intake Teams **to ensure that each client program is adequately resourced and intake procedures are supported by the field operation.
- Mentor, lead and develop our **amazing Front Line Leadership Team **and help them develop and engage their teams of **dedicated support workers**:

- Liase with **internal and external stakeholders **(including clients and their families) to ensure each client is achieving their care plan goals and the highest standards of care
- Ensure **NDIS Quality Standards and Person-Centered Care** are at the fore front of everything we do.

If you are an experienced Leader with solid experience in the delivery of NDIS Disability Support Services who is looking for the next step in their career, this one is for you. Your exceptional interpersonal skills will see you working across the entire DCVic Team to enhance our operations and maximise our productivity in the field. You will be supported by a vibrant and forward-looking Management Team and you will have access to the latest in technology and people systems to manage your direct reports.

Are you experienced, energetic, empathetic, and passionate about making a difference to the lives of people living with a disability? At Disability Connect Victoria, we are We're also a fun dynamic team who are committed to developing and engaging the great people who work with us. Providing training, support and fantastic systems for our team contributes to the 'Whatever it Takes' attitude of our business and the high levels of service each and every one of our clients receive.

**Salary**: $35.00 - $40.00 per hour

Schedule:

- 8 hour shift
- On call

**Experience**:

- NDIS: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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