Transformation Support Officer

**Location: Melbourne Metro or Bendigo location**

**Role Type: Full-time, fixed-term - 5 months
**About us**:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works _together _and focuses on _achieving our best _in a _healthy and supportive environment _. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.

We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.

**About The Role**:
Reporting to Transformation Lead, the Transformation Support Officer plays a pivotal operational role in facilitating the smooth transition of the Education Operations Delivery teams and functions to BKI's three new operational hubs: Enquiries & Admissions, Apprentice & Trainees and Teaching Operations.

In this role you will assist the Transition Lead, hub managers and teams implement and transition to BKI's new service delivery model and structure. You will support team members resolve operational issues to embed the new structure and ways of working You will help team members and managers implement and refine processes to support improved service delivery.

As a member of a small team, you will work collaboratively with staff across all hubs and education centres to support the successful transition to BKI's new hub structure with mínimal disruption to students.

**We are excited about you because you have**:

- Knowledge of BKI's enrolment and teaching operations functions.
- Ability to understand change and the dynamics of a large, complex vocational educational organisation.
- Experience coordinating complex projects
- Well-developed written and verbal communication and interpersonal skills.
- Strong self-awareness, people-focused leadership and facilitation skills
- Experience collaborating with stakeholders and technical and professional staff.
- A strong solution and continuous improvement focus.
- Ability to develop creative and visual change, learning, and communication collateral.
- Ability to analyse data and make data-driven recommendations.
- Ability to work to a set of KPIs and deliverables, and report and track progress.
- Understanding of change management, project management, organisational development, or similar.
- Bachelor's degree in business, organisational development, or a related field or demonstrated equivalent work experience (desirable).

**We can offer you**:

- Attractive work-life balance and flexible work options
- Free onsite parking for most campuses
- Professional development programs
- Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
- Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
- Meaningful work that drives positive social impactThe opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

**Things we will require from you**:

- Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentationCertified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)

**Application support**:
**Position description below for your reference outlining key responsibilities of the role.**
- Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture. _

**Applications close 11:59pm on Sunday 10 **th **November**
- NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage._