Fund Services.investor Relations Administrator

**About Citco**:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job - it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

**About the Team & Business Line**

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

**Main Job Functions**

As a core member of our Investor Relations team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

**Position Purpose**:
Your role will encompass servicing investment managers and their investors on a daily basis.

**Main Job Functions/Responsibilities**:

- Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge, private equity and real estate funds.
- Maintaining shareholders registers and acting as transfer agent.
- Processing and confirming subscriptions, redemptions and transfers;
- Communicating with investors and investment managers.
- Processing payments and other transactions.
- Performing all of the investor related services of the Company’s investment fund clients;
- Meeting expectations of fund participants, adhering to deadlines, ensuring the rules and representations of the fund are adhered to;
- Daily maintenance of all data and records for the Investor Relations Group which entails, managing the filing system by ensuring transaction and investor records are filed and maintained efficiently and comprehensively.
- Updating Investor records on our transfer agency system, and periodically performing database updates and management.
- Assisting auditors and other fund participants and advisers.

**Education, Qualifications and Experience**:

- A minimum of two years’ experience in an administrative role in the Finance Industry.
- Fluency in the English language with excellent written & oral communication skills.
- Working knowledge of Excel and Word essential

**Key Competencies**:

- Has a strong aptitude for numbers and accuracy.
- Has the ability to work under pressure.
- Takes pride in accuracy and makes effort to improve.
- Demonstrates effective management of workload by prioritising and multi-tasking
- Takes ownership of all tasks assigned and seeks support when needed to ensure deadlines are met; displays a sense of urgency and is deadline focused
- Articulates thoughts & information using a concise, rational & professional approach in both written & verbal form.
- Is able to identify the appropriate method of communication to suit each situation and adapts personal style accordingly.
- Consistently delivers a timely response to all client queries with accurate and up to date information.
- Follows up on outstanding queries to ensure completion.
- Recognises issues, problems, or opportunities and determines whether action is needed.
- Establishes criteria and/or work procedures to achieve a high level of quality, productivity and service.
- Takes pride & a sense of achievement from successful teamwork.
- Your role will encompass all facets of the calculation of net asset values.
- Assisting the senior fund analyst and account manager, your duties will include

**Our Benefits**

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.