Manager, Towing Services

Location: Melbourne | Parkville

Job type: Full Time - Fixed Term

Organisation: Department of Transport and Planning

**Salary**: $134,593 - $180,115

Occupation: Other

Reference: 5982

**About the Role**
**Temporary - Full time**

The Manger Towing Services is responsible for leading and managing the towing contracts for both Clearway, Accident, Abandoned Vehicle and Hazard Towing services. This role will deliver the towing programs including staff supervision, complex contract management and providing sound and timely advice to management on all aspects of the program. This role will ensure departmental processes and policies are aligned to relevant legislative and regulatory frameworks and guidelines and build a culture of safety and continuous improvement, including with DTPs major suppliers.

The role is responsible for ensuring contract and commercial outcomes beneficial to DTP and the general public. This requires working closely with senior management and DTP procurement.

**To access the position description, please click link here.**

**Position Outcomes**
- Well managed suppliers for Clearway, Accident, Abandoned vehicle and Hazard towing by leveraging KPI performance and operational review forums to ensure performance is delivered as contracted and expected by DTP.
- Effectively led, managed, motivated and developed employees providing Clearway, Accident, Abandoned vehicle and Hazard towing services at a professional level, while being responsive to a fast-changing environment and delivering program outcomes on short timeframes.
- Effectively managed towing contracts (Clearway and Accident) including complex contract management and administration, commercial performance, staff supervision, provision of customer service, and accurate program reporting.
- Provided authoritative advice to all levels of the Department on clearway matters aligned to legislative and regulatory frameworks, that is relied upon to inform policy and decision-making.
- Proactively established and maintained strong relationships with relevant stakeholders and partners to support the delivery of the Department's objectives while representing and advocating for the towing program’s interests. This includes ensuring the commercial model and market approach are fit for purpose.

**KEY SELECTION CRITERIA**

**QUALIFICATIONS AND EXPERIENCE**:
**Mandatory**
- Full drivers licemce
- Experience relevant to the capabilities of the role

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements
- Opportunity to work across multiple urban and suburban hubs
- We prioritise the development of a safe and inclusive culture

**Culture Value**
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply**

**Non-DTP Employees (Including VPS outside of DTP)**

Create an account by clicking the **‘Apply’** button and follow the prompts. For help, **click here** for Quick Reference Guide.

**Applications close at 11:59PM on Wednesday 27th of November 2024.**

Preferred applicants will need to complete a police check and other pre-employment checks. Your information will be treated confidentially.