Helpdesk Support Officer

7 days ago

Doncaster, Australia Charterhouse Full time

2 years’ experience providing first point of contact support. Work for a LGA with a diverse work environment and community.
- **Service Desk Support Officer - Eastern Suburbs**:

- **6-month contract**:

- **Reputable local government organisation**

**About the Company**:
Working for a vibrant local city council, where they pride themselves on delivering exceptional customer service and always going that extra mile to serve the community.Reporting into the service lead. You will be supported with growth and learning opportunities within an inclusive and diverse work environment, where you will be given challenging and important work that will have a real impact on the** **community**.**

**About the Role**:
This role will be hybrid after an initial two weeks onsite.
- Provide technical IT services for end user computing services
- Troubleshooting and problem-solving across the IT infrastructure
- Maintain IT Asset register
- May be required to travel to other local council sites once or twice a week
- Someone who is capable to manage small projects or initiatives
- Providing support to the service lead as required
- Explore emerging IT end user technologies

**About You**:

- 2 years’ experience providing technical support
- Vast experience working with Office 365
- Proficient working with Windows 10 in an enterprise environment
- Excellent relationship management skills, as well as highly developed communication skills both verbal and written
- Experience in administration of Active Directory, Azure
- Understand methodologies and frameworks relevant to ICT service management
- Technical proficiency with an aptitude for working with IT hardware.
- Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
- Excellent time management skills with the ability to set priorities and follow direction to plan and organise
- Knowledge of SOE principles and concepts
- Ability to work autonomously and seek guidance when necessary
- Proof of vaccination certificate

**Benefits**:

- Flexible work
- Having a real impact on the community
- Extensive professional development and learning opportunities

**How you can Apply**

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

$38.29 per hour + Super

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