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Customer Service Officer

3 weeks ago

Craigieburn, Australia Public Sector People Full time

6 month temporary contract
- Full time & part time hours available
- Local government opportunity

This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.

**Key Requirements**:

- Experience delivering face to face, phone and online customer service in a large diverse organisation
- Previous contact center experience will be highly regarded
- Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
- Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling
- Experience managing difficult / aggressive customers and trouble shooting complex enquiries
- Valid National Police Check or ability to obtain if successful

**If you would like to discuss this role in more detail or discuss other Business Support opportunities within Local Government, please contact**:
**Madeleine Giani**

**T: 0412 239 302**

**All communication will be strictly confidential.