CRM Practice Lead

1 week ago

Sydney Central Business District, Australia HAYS Full time

Salesforce Practice Lead

**Your new company**

A NSW Public sector organisation is looking for a CRM Practice Lead who will work closely with the Practice Managers to build, lead, and motivate a team of enterprise solutions specialists. Responsible for the quality of the CRM (Salesforce) solution delivered through the Practice; ensuring that the team have the right skills, capabilities, and tools to deliver the organisation's strategic initiatives, driving delivery excellence and productivity gains.

**Your new role**
- Experience leading Salesforce solution and delivery within Enterprise level as a SME.
- Maintain standards, including the enforcement of technology related policies, procedures and processes to ensure appropriate use of information technology in a secure computing environment.
- Lead Salesforce analyst and development team output; coaching and mentoring.
- Support the planning, design, creation and delivery of quality products.
- Ensure optimal organisational structures are in place and the teams/staff have the requisite skills to deliver against expectations; i.e. ensuring the efficient use of resources and appropriate alignment of skills to projects.
- Ensure frameworks that facilitate the delivery of end-to-end projects are always used, and make sure all Practice consultants establish and maintain the correct structures to control and monitor the deliverables aligned to Delivery Manager and Scrum team expectations.
- Ensure delivery frameworks and methods (methodologies, tooling and delivery capability) are aligned to quality standards and consistently adopted across all projects.
- Ensure collaborative approach with Practice Manager, Delivery Managers and Scrum Masters.
- Coordinate staff schedules and supply of consultants to align with project delivery objectives.

**What you'll need to succeed**
- Minimum 5+ years experience leading enterprise-level IT programs, designing standards and specifications using Salesforce products.
- Proven Agile delivery experience in a large enterprise organisation.
- Experience working with a Scrum Master, or Agile Delivery Lead.
- Experience leveraging formal program management methodologies on enterprise level engagements.
- Demonstrated knowledge of Enterprise IT Trends, procurement process and decision-making.
- Typical experience:

- Demonstrated ability to think strategically about business, product, and technical challenges Ability to manage high level relationships, influence senior stakeholders and have excellent negotiation skills.
- Experience attracting new talent, developing team capabilities, and performing people management responsibilities.

**What you'll get in return**

6-month Contract with a possibility to extend, Sydney + WFH, $950-$1050/day +Super

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2776091

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