CRM Manager

4 days ago

Sydney, Australia Athena Mortgage Full time

**The Role**

We’re searching for a brilliant CRM Manager to join our Growth team, skilled in CRM and digital optimisation that turbo charges conversion. You will support the CRM Lead in executing key customer communication programs, with a focus on optimising engagement and driving growth.

This role is pivotal in managing Customer Comms and Engagement through Salesforce Marketing Cloud (SFMC). As part of the Growth squad within Marketing, you will also assist in broader optimisation across owned and paid channels to drive end to end conversion.

**You will be responsible for**:

- Supporting the CRM Lead in executing Comms Automation programs across Direct and Broker brands including:
- Content and asset creation, data preparation, journey builds and testing-
- Assist in database management to ensure best practice for data hygiene and campaign performance- Contribute to the Growth and Lifecycle comms strategy
- Collaborate in the creation and segmentation of customer journeys to drive personalised messaging
- Monitor, evaluate and report on the performance of CRM and other Growth squad programs, leveraging data-driven insights to optimise and further shape the Growth strategy
- Content updates on the Athena website
- Support on paid media management, optimisation and reporting

Support on monitoring and managing social media

**Does this sound like you?**
- You’re a do-er who can work as part of a team, and also function well as a solo act to get things done
- Brilliant organisation and time management skills with the proven ability to manage and deliver multiple campaigns or projects
- You’re a great communicator - verbally and with the written word
- Excellent attention to detail and proficient with data manipulation
- You are proactive, ambitious and a fast learner. Highly collaborative, able to work across multiple, concurrent work streams
- You are efficient, organised and comfortable with working in a fast-paced environment

Comfortable working to tight deadlines

**What you’ll need for this role**
- You have a Bachelors degree or higher in Marketing, Data or a related field
- You have 3 - 5 years ͛ marketing experience, ideally agency side or in a fast paced environment
- Min 2 - 3 year’s experience with marketing automation platforms, ideally SFMC
- Proven track record of managing and optimising acquisition programs at all stages of the funnel
- Experience in website content management and optimisations using CMS platforms, preferably Contentful
- Analytical mindset and ability to interpret data and deliver actionable insights
- Experience collaborating with cross-functional teams to achieve marketing and business objectives
- HTML, CSS and SQL experience is essential
- Strong analytical skills with high-level proficiency in Microsoft Excel to manipulate, analyse, and present complex data sets

Experience working in a regulated category is ideal, as is having experience working in an agile environment

**Benefits & Perks**
- Inclusive, flexible
and casual
working
environment. We genuinely care about each other.
- Hybrid working with HQ Anchor Days in an award winning office space
- Wellbeing program to support your physical, mental, social and financial health
- Perks program with access to discounts to every day expenses
- Fantastic team culture
with monthly events

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team. Be great, be you, play nice.

  • CRM Manager

    1 week ago

    Sydney, Australia Mable Full time

    Due to exciting business growth, the CRM & Lifecycle Team is hiring a CRM Manager. This role will own B2B Lifecycle comms for the business, and develop marketing automation strategies for our key customer segments across both B2B & B2C audiences. This position reports into the Head of CRM Lifecycle and Retention. The CRM & Lifecycle Team team is part of the...

  • CRM Manager

    2 weeks ago

    Sydney, New South Wales, Australia White Fox Boutique Full time $90,000 - $120,000 per year

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go to online fashion destination and is continuing to take over wardrobes everywhere.A newly created role has become available for an experienced CRM Manager to join the White Fox family...

  • CRM Platform Manager

    2 weeks ago

    Sydney, Australia WWF-Australia Full time

    **Workplace flexibility including monthly RDO**: - **WWF-Australia Office location negotiable**: - **Full Time Ongoing Contract**: - **Join a diverse global network working for people and planet across 100 countries**: - **Work in a high performing, values-driven organization** **About Us** WWF-Australia is an award-winning and innovative organisation...

  • CRM Manager

    6 days ago

    Sydney, Australia Luxury Escapes Full time

    **Be part of the team transforming global travel experiences!** Luxury Escapes is one of the world’s fastest-growing travel websites, with over 8 million members, recently winning the National Travel Industry Award for Most Outstanding Online Travel Agency! Our Sydney office is on Kent Street - a short walk from Wynyard station and close to great cafes...

  • Ticketing & CRM Manager

    6 days ago

    Sydney, Australia City Recital Hall Full time

    **OUR PURPOSE MY PURPOSE** City Recital Hall Limited was established as a not - The Ticketing & CRM Manager is the lead of the for-profit company in 2015. Our world-class sales and customer relation management (CRM) performance space is located in Angel Place in the function. The role is responsible for City Recital heart of Sydney's laneway precinct....

  • CRM Manager

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Splend (not for Hatch)** Hatch is supporting Splend to find a great CRM Manager to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Splend. **About the role at Splend** We are...

  • CRM Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Crystalbrook Collection Full time $104,000 - $130,878 per year

    We are seeking a CRM Marketing Manager to join our vibrant Surry Hills Head Office. This role will drive our email direct marketing and guest engagement initiatives to enable a deeper brand connection through data lead insights, audience segmentation and engaging lifecycle marketing.Reporting to the Director, Digital Marketing, ourCRM Marketing Managerwill...

  • CRM Operations Manager

    2 weeks ago

    Sydney, Australia Ashurst LLP Full time

    **The Opportunity**: We have an opportunity for an experienced Business Development (BD) professional to join our Client, Markets & Growth (CMG) team in either Sydney, Brisbane, Melbourne or Perth on an initial 12 month FTC basis. To deliver on Ashurst's 2027 strategy ambition, we are investing in re-defining our approach to business development, both...

  • CRM Manager

    2 weeks ago

    Sydney, Australia Jivaro Full time

    Driving innovative OmniChannel Loyalty & Customer Engagement initiatives - Highly strategic & data-driven role, with a global remit - Innovative company culture, clothing allowance and up to$130,000 + Super Implementing Luxury focused loyalty initiatives to elevate customer engagement and retention across both store and digital channels. Joining an iconic...

  • CRM & Retention Manager

    1 week ago

    Sydney, New South Wales, Australia InStitchu Full time $90,000 - $120,000 per year

    We're looking for a data-driven and customer-obsessed CRM & Retention Manager to own and elevate our lifecycle marketing strategy across email and SMS. Sitting within our marketing function, this newly created role is pivotal to driving long-term customer value, loyalty and engagement, from first purchase to becoming a lifelong tailoring client.You'll bring...