Specialist - Planning and Performance

2 days ago

Perth, Australia Water Corporation Full time

**Specialist - Planning and Performance**
**-**
**13HQ**

**Primary Location** WA-Perth - North-Balcatta Office

**Organization** Customer Service
- ** **Based in Balcatta**
- ** **Flexible working options available**
- ** **Move away from traditional day to day workforce optimisation**

**Are you ready to thrive?**
Customer Service is the face of the corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and several new opportunities have been created.
The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.

A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.

Working in modern facilities at our Balcatta office our Customer Service team provides world-class customer service to business & residential customers across Western Australia.

**What the role will involve?**

Reporting to the Manager - Planning & Performance, you’ll lead strategic workforce planning, financial forecasting and play a lead role in shaping the Customer Service business unit strategy. The role will build strategic medium to long-term workforce planning from the ground up across

all sections of the Customer Service business unit and build out financial modelling to understand decision making and impacts from a fiscal perspective.

From your strong workforce and strategic planning background, you’ll manage effective collaborative engagement with internal and external stakeholders to ensure consistent, transparent engagement, ensuring the achievement of business objectives.

**Key skills and experience**:
You’ll have substantial experience in a strategic workforce planning role with a relevant degree advantageous. In addition, you will:
Have substantial experience in long term strategic planning including recruitment phasing, what if scenario planning, budget planning and financial impact modelling

Be an expert communicator and relationship builder to translate organisational project impacts on Customer Service

Display high levels of analytical skills, with proficiency in interrogation of databases and prior experience building visuals in Power BI or similar intelligence tools being advantageous

**Applications close 10**th **of November.
**As part of the recruitment process you may be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

**_ We reserve the right to withdraw this ad prior to the closing date._**

**Our commitment to a diverse and inclusive workplace**:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

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