Customer Coach

2 weeks ago

Melbourne, Australia Bupa Full time

12month Fixed Term Opportunity
- Full Time
- Flexible Working from home Arrangement
- Graduates are strongly encouraged to apply
- Applications close: 12th April COB

**The opportunity**

The Customer Coach role is responsible for the delivery of The COACH Program which delivers telephone-based coaching to Bupa customers with risk factors underlying common chronic conditions such as coronary heart disease, peripheral vascular disease, diabetes, and other specified illnesses. The aim is to help customers self -manage their health by achieving and maintaining the target levels for their risk factors.

Coaches are encouraged to use their clinical judgement to tailor their coaching style to suit the individual they are supporting within the framework of The COACH Program and adhering to best practice guidelines. Customer coaches are responsible for managing their own scheduling of customer appointments enabling flexibility within the role (there is a requirement to be available at least once a fortnight up till 7pm)

**Key Responsibilities**:

- Recruitment - Achieve recruitment of required number of customers each month for coaching in The COACH Program, culminating in the achievement of the annual recruitment target.
- Coach and assist customers in accordance with their preferred schedule and time, with the aim to reduce the National Heart Foundation risk factors to within target range upon graduation from the program;
- Achieve the required level of customer satisfaction, measured by customer feedback survey on graduation of patient;
- Maintain the required customer details in The COACH Program software in accordance with Bupa policies and guidelines;
- Contribute to Employee Wellbeing Program, Bupa Wellness Services, Medical Services, Health Relations and wider Bupa Australia business through sharing of knowledge and expertise and support of business initiatives;
**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**What do I need?**
- Clinical qualifications in Dietetics
- Membership of the Dietitians Association of Australia (or willing to obtain for this role)
- Possess understanding of chronic disease clinical management practice.
- Passion for health & wellbeing and/or health insurance
- Previous experience in consulting with patients is desirable.
- Good written and verbal communication skills and good organisational skills

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

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