Redress Case Manager

Location: Melbourne | CBD

Job type: Full time / 3 years

Organisation: Department of Justice and Community Safety

**Salary**: $103,920 - $125,735

Occupation: Community Services

Reference: VG/RCMJULY

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of young people and recognises that young peoples’ rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?
- ** Provide victim-centric case management to participants of the Redress schemes.**:

- **Fixed term for three years**:

- **VPS Grade 5 $103,920 - $125,735+ superannuation.**

The Department of Justice and Community Safety (the department) is seeking a Redress Case Manager to provide a critical role within Redress Design, Police and Community Safety.

**About the business unit**

Redress Design is responsible for developing and implementing redress schemes that acknowledge past harm, provide a range of support options for individuals who have experienced harm, and operate independently from the organisation responsible for causing the harm. It provides high-quality strategic policy advice, makes recommendations to government for new scheme design and operational models, and is responsible for administration and delivery of frontline services.

**About the role**

Working in the new Fiskville Redress Scheme, some of your duties will include:

- Effectively manage a caseload of participants who have experienced trauma, mental health and/or ill health concerns and provide end-to-end support, within defined timelines.
- Uses insight to establish professional relationships with participants to maintain appropriate boundaries, including recognising and mitigating personal feelings and prejudices.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Effectively manage a caseload of participants who have experienced trauma, mental health and/or ill health concerns and provide end-to-end support, within defined timelines.
- Uses insight to establish professional relationships with participants to maintain appropriate boundaries, including recognising and mitigating personal feelings and prejudices.

**Qualifications**
- A qualification and relevant experience in counselling, social work, psychology, and/or nursing
- Experience in victim support and/or case management is essential
- Experience in the health sector in fields such as oncology and palliative care would be an advantage (Fiskville Redress) or working with victims of crime, abuse and/or sexual violence (Police Redress).

**How to apply**

**_ FOR INTERNAL VPS EMPLOYEES:_**

**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:

- COVID-19 digital certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account) or
- A letter from the GP who vaccinated you.