Case Manager and Project Officer

Work Type: Fixed-term - Full-time

Salary: $97,955 - $111,142

Grade: VPS 4

Occupation: Other

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/D01968AUGUST2025

At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit

We're proud of the important work we do across Victoria. Want to be part of it?

• Utilise your Case Management and Project Delivery expertise to provide support and advice to the Redress Design and Delivery business unit
• A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 31st December 2026
• VPS Grade 4: $97,955 - $111,142 plus superannuation.

About the Business Unit:

The RDD business unit administers the schemes via 'scheme based teams.' Each team consists of a Senior Manager, Team Leader, Principal Consultant, Senior Consultants, Senior Assessors and support staff. The Strategy and Operations team provide policy, compliance, monitoring and business support across all two schemes.

RDD is currently responsible for the following Redress Schemes:

• Administering a redress scheme for Victoria Police employees who have experienced workplace sex discrimination and/or sexual harassment. This redress scheme provides front-line support services, assessment of applications, and provision of financial redress outcomes to eligible participants and is implementing a tailored Restorative Engagement program. The Police Scheme is now closed, applications are still be reviewed and assessed and outcomes delivered.
• Delivering a redress scheme for Fiskville affected persons in response to recommendations from the 2016 Inquiry into the Fiskville Training College Final Report. The scheme provides financial redress, which acknowledges past harm and offers financial and non-financial support.

About the Role:

The Case Manager and Project Officer provides case management to participants and applicants to redress schemes managed by the business unit.

Some of your duties will include:

• Providing first line phone support to all participants of the Fiskville Redress Scheme including managing the inbox, new applications and responding to written enquires while carrying a caseload that is commensurate with other duties
• Supporting the work area to update and maintain the schemes' data including managing participant access to counselling, therapeutic and/or medical providers
• With guidance, providing victim-centric case management to participants of the scheme and supporting them through the application process.

For all role enquiries, please start by sending an email. If you call, your query will be directed to Krystal Candzoukovski, who will forward your questions to Renee Wilson.

To learn more about this role before applying, please read the attached position description.

About You:

As our ideal candidate, you will possess:

• Knowledge and experience in providing victim-centric case management to vulnerable individuals in a regulatory environment
• Highly-developed client engagement and case formulation skills, including excellent communication skills
• Proven experience in providing high level project and administrative support in an operational and team environment to enable delivery of core program objectives.

Qualifications/Requirements:

• A relevant tertiary / diploma qualification and/or experience in social work, criminal justice or related discipline
• A minimum of two years case work experience and working with vulnerable individuals.

How to Apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Wednesday 3 September 2025 at 11.59pm

Posted

20 August 2025