Subject Matter Expert X 2 Positions
5 days ago
**About Us**
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
**VCAT**
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
**About the Role**
The Subject Matter Expert (SME) will act as the key conduit between VCAT operational teams and the Case Management System (CMS) Program. The role is responsible for providing expert advice and VCAT specific context to support the successful design, configuration and implementation of a new digital CMS. You will be responsible for:
- planning, coordinating and delivering assigned projects that support VCAT's strategic priorities, ensuring alignment with timeframes, budgets and quality standards
- providing expert knowledge of VCAT operational processes and service delivery requirements
- representing user needs and act as a liaison between registry teams, members, and the CMS project team
- identifiying opportunities for business process improvements and system optimisation based on user experiences and operational pain points
- translating complex VCAT workflows into clear requirements
- documenting, analysing and escalating functional gaps, risks or change impacts to stakeholders
- supporting change readiness by contributing to the delveopment of training materials and transition plans for registry
**_There are 2 positions available and both are 12 month fixed term roles_**
**About You**
- highly developed communication skills for tenchnical and non-technical audiences
- strong stakeholder management skills
- experience providing in-depth knowledge of VCAT processes, workflows and legislative context relevant to case management
- proven critical thinking and ability to analyse complex data
- ability to actively contribute to digital transformation initiatives
- superior customer focus skills to delivery on key business objectives
**How to apply**
- resume
- a short cover letter
**Other information**
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
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