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Systems Trainer

3 weeks ago

Sydney, Australia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

The Software Trainer is a stand-alone function that sits within the Professional Services team however has a business-wide role working with both internal employees and external customers. As the dedicated Noggin trainer, this role ensures that that Noggin’s customers and internal stakeholders have the knowledge and skills they need to proficiently operate and administer our software, have excellent user experiences, get the most value out of our software, use it in the best way, and are highly satisfied with Noggin’s products.
**The position is responsible for understanding Noggin’s products in detail, and the context, requirements and learning needs of customers, analysing those requirements to devise the best training solutions, and designing, developing, and delivering those solutions.

**Key Responsibilities**:
**Course Development & Management**
- Create and maintain engaging product training courses for both online and in-person delivery, including customized courses tailored to specific customer needs.
- Deliver training sessions, manage administrative tasks such as client communications and scheduling, and continuously improve training programs to ensure alignment with product content and learning outcomes.

**Communication & Coordination**
- Proactively coordinate with stakeholders to ensure timely readiness of training content for product updates and new releases.
- Communicate with customers about upcoming training sessions, bookings, and feedback.

***

**Collaboration**
- Work closely with Product Managers to stay informed about new features and their benefits and ensure training programs align with business goals.
- Collaborate with Noggin stakeholders to maintain content quality and standards, and effectively manage multiple initiatives with various teams.

**Basic Requirements**:
**Education and Qualifications**

**Essential**: Tertiary degree in Business Administration, Commerce, Human Resources or a Certificate IV in Training and Assessment.

**Experience and Skills**

**Essential**:

- Excellent written and verbal communication skills, and comfortable presenting to groups.
- Strong organizational skills and attention to detail.
- Ability to efficiently work on multiple active projects concurrently and work well both independently and as part of a team, meeting communicated schedules.
- Ability to maintain good working relationships with internal stakeholders and external customers.
- Ability to work with a range of stakeholders levels across multiple industries
- Experience writing instructional text.
- Experience with producing training materials as part of a product development cycle.

**Personal Attributes**
- Effective level of competency in delivery of online and in-person training
- Effective level of competency in creating eLearning and video content.

**Inclusion and Diversity**

**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: No

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.