Guest Service Agent

3 days ago

Surry Hills, Australia Crystalbrook Albion Full time

Be part of a collaborative and motivated team and enjoy career growth.
- Casual position - 24/38 hours per week
- Entitlement to market leading benefits including 50% F&B Discounts

**Crystalbrook Albion**is a devastatingly alluring 32 room boutique luxury hotel on Albion St Surry Hills, close to the Central train line and light rail stations. Our team is small, friendly and supportive of each other.

At Crystalbrook Collection, we do things differently. Driven by our mission to _harness the spirit of wonder_, we embrace _responsible luxury_ with _positivity, creativity, and fun_, delivering _locally unique hospitality experiences_ for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — _We are Customer Obsessed, We are Collaborators, and We are Courageous_ — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

**The Role**:
Reporting to the Front Office Manager, you will understand the importance of exceptional customer service and be able to anticipate the various needs of our guests. You will meet and greet, check in and assist in ensuring each guest has the most fabulous experience with us. Answering queries and supporting arrivals to enhance their Crystalbrook experience is all part of a day's work for us,

You will curate the hotel experience for our guests by:

- Anticipating and attending to guest queries
- Welcoming our guests and checking them in and out with efficiency
- Processing daily guest transactions and accounts accurately
- Collaborating with other departments to ensure our hotel rooms are amazingly prepared for our arriving guests
- Happily working to rotating rosters across a 7-day week

**About You**:
Your talents will include:

- Previous customer service experience in a hotel environment
- A logical, common-sense approach to resolving concerns
- An empathic ability to anticipate our guests' needs
- Attention to detail, particularly when handling guest requests and cashiering
- Familiar with Sydney, including knowledge of the local sites and sounds.
- Be available for a minimum of 6 months
- Demonstrated 'can-do' approach to your duties and a willingness to help our team succeed

**The Benefits**:
You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

**Crystalbrook Collection** is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

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