Reservations Consultant

The role of Reservations Consultant works within the Aurora Inside Sales and Reservations team and reports to the Team Leader Inside Sales & Reservations. The Reservations Consultant is responsible for activities relating to travel arrangements and reservations, as well as associated customer, agent, and supplier liaison.

**Key Accountabilities**
- Manage the travel arrangements for Aurora Expeditions’ direct and trade customers, dealing with a wide variety of travel requirements and itineraries
- Quoting, booking, and confirming travel services such as:

- Airfares
- Accommodation
- Tours and Packages
- Insurance
- Transfers
- Liaise with customers and process travel arrangements with care, accuracy and within specified time frames
- Use product knowledge to ‘up sell’ and ‘switch sell’ to ensure maximum customer satisfaction and profit; and to ensure a “complete” experience for the guest.

**Qualifications & Experience**
- 3+ years recent experience in a travel consultancy role.
- Sound knowledge of travel agency-based accounting practices, processes and technology.
- Working knowledge of relevant tools and technologies, including but not limited to CRMs and GDS technologies (Amadeus and Salesforce preferred).
- Previous experience and knowledge of adventure/expedition travel to remote areas (desirable).
- Enjoy a face-paced atmosphere, with lots of variety.
- Appreciation and respect for natural and cultural environments.