Employment Coach

4 days ago

Gold Coast, Australia Help Entreprises Full time

Job Type
- Permanent
- Location
- Multiple roles available accross Brisbane & Gold Coast
- Description

Help Employment and Training is a part of HELP Enterprises, a social enterprise that exists to enhance the lifestyle, independence and ambitions of people with disability. Help Employment and Training provide Disability Employment Services (DES) clients with the support, tools and confidence needed to enter or return to the workforce and achieve their career goals.

We are seeking a motivated and values driven individuals to join our Employment & Training division as an Employment Coach. In this role, you will manage a caseload of jobseekers and develop tailored individuals plans that assists them to gain successful, meaningful and sustainable employment or education. We are seeking empathetic individuals, who are passionate and committed to supporting jobseekers to regain employment. You will provide support through each step of their journey, whilst working hard to achieve key performance indicators. Your care and dedication to each jobseeker will be evident by the hard work you put in. HELP make a positive difference, and change people’s lives through employment.

We are currently seeking a motivated individual to join us at our Beaudesert site on a full-time, permanent basis.

Your key responsibilities are
- Become a member of a high performing team across the DES service delivery program, keeping up to date with contractual obligations and changes
- Effectively manage a caseload DES clients, by providing support, guidance and direction
- Create interview and job opportunities for clients via marketing activities with employers
- Identify skills gaps and with the customer explore ways to upskill
- Support the wider team to drive performance and achieve sustainable employment outcomes for jobseekers
- Ensure government standards and contractual obligations are met within the site
- Drive business growth through a strong focus on business development and community engagement

**About You**
- Prior Employment Services experience will be highly regarded, but not essential
- Strong customer service and sales experience
- Reverse marketing, sales or cold calling experience
- Demonstrated ability working towards targets and KPIs
- Strong communication and interpersonal skills
- Problem solving and conflict resolution
- Strong administration and computer skills - ability to learn technical systems
- Excellent time management skills
- Resilient in nature and ability to thrive in a continuously changing environment

**Benefits & Perks**
- Community sector fringe benefits (up to $15,900 tax free)
- Opportunity to make a difference in our community assisting those in need
- Opportunities for ongoing training & professional development
- Full-time, permanent role at our Beaudesert site
- Verification of work rights
- Obtain a valid Blue and NDIS Worker Screening Clearance
- Professional Reference Checks
- A national criminal history check
- Have up-to-date COVID Vaccination certificate
- Main Skills
- Industry
- Position

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