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Customer Service

3 weeks ago

Sydney, Australia PATH4 Group Full time

Freight Forwarding professional required
- Growing business
- Close to Public transport

**Sydney - Ref. JO-2302-3434**:
**The Employer**

This client has a strong and long history in global logistics, and their Australian branch is a growing in strength. They provide their customers specific transport and logistics solutions, which enable the seamless connection of facets of the transport processes.

**The Position**

We're currently sourcing an experienced **Customer Service Operator** to join a small but growing team. Cross training opportunities are on offer and the sky is the limit for an individual with the aptitude.

**The main requirements and responsibilities of this role include**:

- Act as primary day-to-day point of contact for your clients
- Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities.
- Ensure orders are managed efficiently and in line with procedures.
- Check rates, and process bookings & required documentation in a timely manner.
- Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems.
- Invoicing and general administration & reporting.
- Ensure data integrity is maintained within systems.
- Lead by example and provide consistent, professional customer service in all interactions with stakeholders.

**Who You Are**

Ideally, we are looking for someone with previous Freight Forwarding experience with a great can-do attitude
- Ideally Customer Service or Import Freight Forwarding experience.
- Solid communications skills.
- Team minded attitude.
- CargoWise experience advantageous.
- High level of organisation / time management.

**Salary**:$80,000 + Super (pending skills / experience)

Location**: Kingsgrove, Sydney**

PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.