Contract Resource Manager

**Contract Resource Manager - Data Center Operations**

**Job ID**
- 207649

**Posted**
- 26-Feb-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Building Management, Data Centers, Facilities Management

**Location(s)**

Sydney - New South Wales - Australia

**CBRE Data Centre Solutions**is uniquely positioned to solve complex challenges and identify opportunities within every stage of the data centre lifecycle. Our specialist Data Centre Solutions (DCS) team combines its extensive knowledge from across all the DCS service lines, with real estate capital markets expertise, to transform outcomes for clients. We deliver fully integrated real estate, facilities and technology solutions that realise potential for data centre owners, occupiers and investors across the globe.

**The Resource Manager** is a key role within the Data Centre Solutions (DCS) team, offering leadership and guidance to ensure outstanding service delivery. They play a crucial role in cultivating and advancing the on-site technical workforce, working closely with clients and the CBRE leadership team to achieve strategic goals.

This role reports directly to both the Alliance Manager and Area General Manager and is tasked with overseeing all contractual service commitments, SLAs, and KPIs. The resource manager ensures effective teamwork, enhances employee engagement, monitors individual performance and development, and improves retention.

**About the role**:

- Safety and competency assurance of CBRE employees through active monitoring, employee and customer feedback, audit, and incident and near-miss analysis
- Managing the relationship with the customer’s site managers to ensure requirements are understood and delivery requirements are met
- Engages with and supports the CBRE on-site team, providing resolution pathways for training, development and employee matters. Guide and advise both client and CBRE with apprentice internal and external training requirements
- Monitoring and managing employees’ workload, utilization, and overtime hours
- Monthly/quarterly/annual reporting, participation in customer contract review meetings, KPI reporting.
- Incident investigation oversight, reporting, and governance for CBRE, and investigation support for customer events
- Ownership of employee rostering, maintain weekly deadlines and ensure accuracy in the rostering system (TANDA), including client and internal approvals, review and approval of CBRE invoices and claims
- Subject Matter Expert Apprentice scheme, and support of trainees through their apprenticeships
- Maintain industry knowledge via strong relationship with external stakeholders such as MEGT and RTOs

**About the requirements**:
**Education**:

- Bachelor’s degree in human resource management, business, management, or a similar field, and/or five or more years’ experience leading large site-based teams operating in the critical infrastructure or ICT industry

**Experience**
- Previous experience as a team manager or service delivery manager in is essential, and a datacentre background is advantageous.
- Skills and competences
- Strong people leader and relationship management skills
- Commercial experience gained in a service-based contracting environment, preferably within the datacentre industry
- “Manager level” knowledge of applicable labour laws: this would extend to the Fair Work Act and the NES. Areas of focus would include:
Pay, entitlements
The relevant Award (Australia), hours of work etc
Rights to dismiss
Grievance handling
WHS legislation related to WRI etc

**Role of unions**
- Understanding of Australian apprenticeship frameworks, pathways and funding
- Sound knowledge of QHSE management legislation and practices, ideally gained within the mechanical (HVAC) and electrical work environment
- Ability to prioritize and manage multiple tasks efficiently
- Conflict-resolution and problem-solving skills
- Excellent interpersonal skills (effective communication, negotiation, collaboration, the ability to be diplomatic and stand one’s ground), able to operate comfortably at multiple levels within CBRE and customer organisations

This role set up to be in HQ Sydney - Travelling is required across sites in Sydney and Melbourne.

**CBRE GWS**
- CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

**Find out more