Marhaba Lounge Supervisor

2 weeks ago

Melbourne, Australia dnata Full time

Are you passionate about delivering 5-star service in the food & beverage hospitality industry?

Do you possess proven people management skills and an acute attention to detail?

**About the Role**:
We are looking for a dynamic and experienced **Supervisor** to oversee the daily operations of the **marhaba** Lounge at Melbourne Airport.

This role will ensure the delivery of premium customer service and positive guest interactions while managing a dedicated team to meet operational goals and uphold the lounge’s high standards.

**Key Responsibilities**:

- Lead, motivate and develop the team to ensure high standards of customer service, discipline and grooming
- Manage daily lounge operations including addressing any operational issues and ensuring smooth service delivery
- Oversee staff rostering, food and beverage ordering and resource deployment during peak hours
- Ensure compliance with company policies, food safety standards and health and safety guidelines
- Report any operational irregularities and provide solutions to improve service and efficiency
- Foster strong relationships with internal teams and key stakeholders to maintain a positive work environment

**Qualifications and Experience**:

- 2-3 years of experience in a similar role, ideally in a café, high-end restaurant or hotel
- Proven leadership skills with the ability to mentor and manage both permanent and casual staff
- Strong customer service, food handling, and cash management skills
- Experience in rostering, ordering supplies, and managing lounge operations
- Excellent written and verbal communication skills, with a keen attention to detail
- RSA certificate and a working understanding of food safety standards
- Ability to pass a security check to obtain an ASIC pass
- Must be an Australian Resident or Citizen
- Must be flexible - shifts will vary with some starting as early as 05:00 and finishing at 01:00 across 7 days per week

If you are passionate about delivering exceptional customer service, leading a team and working in a fast-paced, premium environment, we want to hear from you

  • Marhaba Lounge Receptionist

    3 days ago

    Melbourne, Australia dnata Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want **YOU** to be part of our world-class **marhaba Lounge team**, proudly operated by dnata Airport Services at Melbourne Airport! The marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge...

  • Marhaba Lounge Receptionist

    3 days ago

    Melbourne, Australia dnata Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want **YOU** to be part of our world-class **Marhaba Lounge team**, proudly operated by dnata Airport Services at Melbourne Airport! The Marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge...

  • marhaba Lounge Receptionist

    1 week ago

    Melbourne, Victoria, Australia Dnata Full time $45,000 - $65,000 per year

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne AirportThe marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests,...

  • Marhaba Lounge Attendant

    1 day ago

    Melbourne, Australia dnata Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want **YOU** to be part of our world-class **Marhaba Lounge team**, proudly operated by dnata Airport Services at Melbourne Airport! **Primary Duties and Responsibilities** - Welcome and assist international travelers, ensuring a...

  • marhaba Lounge Attendant

    1 day ago

    Melbourne, Victoria, Australia Dnata Full time $40,000 - $80,000 per year

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne AirportPrimary Duties and ResponsibilitiesWelcome and assist international travelers, ensuring a seamless and memorable...

  • ▷ [3 Days Left] Marhaba Lounge Receptionist

    3 weeks ago

    City of Melbourne, Australia Vertali APAC Pty Ltd Full time

    Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport! The marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests,...

  • Marhaba Manager

    1 week ago

    Melbourne Airport, Australia dnata Full time

    Are you passionate about delivering 5-star service in the food & beverage hospitality industry? Do you possess proven people management skills and an acute attention to detail? We have an exciting opportunity for you to join our team as a marhaba Manager, overseeing the dnata's marhaba lounge offering. In this senior role, you will develop and lead the...

  • ▷ [28/9/2025] Marhaba Lounge Attendant

    4 weeks ago

    City of Melbourne, Australia Vertali APAC Pty Ltd Full time

    Overview Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class Marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport! Responsibilities - Welcome and assist international travelers, ensuring a seamless and memorable...

  • Lounge Supervisor

    1 week ago

    Melbourne, Australia Plaza Premium Lounge Full time

    _Job Description - Lounge Supervisor: _ - Lead the Service, F&B and Cleaning teams to operate the Lounge_ - Provide excellent service standards to guests of Plaza Premium Group locations as per port and outlet_ - of employment_ - Oversee day-to-day operations to deliver high level of service for our Guests consistently_ - Handle administration duties include...

  • Lounge Supervisors Virgin Lounge Melbourne

    2 weeks ago

    Melbourne, Australia Trippas White Group Full time

    **Lounge Supervisors | Virgin Airport Lounges** **About Us** Virgin Lounges, including our premier Beyond Lounges, are located across Australian airports, with hospitality services by Trippas White Group. We have a strong national presence and reputation for high quality service for guests. We are looking for professional and friendly faces to join our...