Branch Assistant

Develop Your Career with the Market Leader in hardware
- Full Training and Ongoing support provided
- Be part of a supportive and flexible culture

**Summary**

We are seeking a Branch Assistant to join one of our Lincoln Sentry Branches located in Geelong.

**About the role**

As a Branch Assistant for Lincoln Sentry, you will be working on the trade counter assisting our customers either in front end sales transactions and processes or in our warehouse picking & packing and fulfilment of their orders.

**Responsibilities**
- Providing exceptional customer service
- Answering phone enquiries, orders, handling sales enquiries and resolution of any customer concerns
- Transacting the end-to-end processing of customer orders
- General warehousing duties - picking & packing orders, inventory controls
- Customer deliveries
- Front counter customer service and active in the Trade Retail environment to engage customers in the sales process.
- Willingness to learn and develop knowledge of products and systems
- Positive attitude and ability to engage in conversations that develop the branch

**Benefits**
- Give back to your community by using your “Supporting the Community” action day (1 day per year)
- Enjoy access to the DuluxGroup product ranges at a discounted rate
- The opportunity to work flexibly - we endeavor to work with our people to allow them to bring their best self to work
- For parents - a Parental Leave package of 20 weeks paid leave for the primary carer
- Enjoy true recognition through our various employee award schemes
- Access to learning and development opportunities to support your growth and development across multiple business units and locations

**Skills & Experience**

To be successful you will be an enthusiastic and self-motivated individual with a can-do attitude. Your customer centric approach and eye for detail will help you succeed in this fast-paced environment. In addition, you will also possess:

- Intermediate computer skills - SAP is advantageous
- Prior experience in a trade retail or warehouse would be preferred but not essential
- Current Drivers license & Forklift license (desired)
- Knowledge of the cabinetry, fabrication or hardware market will be highly regarded
- Excellent communications skills with a natural ability to build rapport with customers
- A good level of physical fitness and the ability to lift up to 20kgs occasionally

**About DuluxGroup**

DuluxGroup is a leading marketer and manufacturer of premium branded products.

We employ approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia, China and the United Kingdom.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits current within Lincoln Sentry business.

The Lincoln Sentry cabinet and architectural hardware distribution business is one of Australia’s leading distributors of premium quality hardware and components to the cabinet making, window, door and glazing industries.

**Culture**

At DuluxGroup, we are united by a shared set of values and behaviours that guide the way we work. We offer a supportive and collaborative workplace that values a diversity of perspective. We strive for an innovative, flexible and inclusive workplace where employees can perform at their best.

DuluxGroup welcomes qualified applicants, regardless of your gender, sexual orientation, race, religion, age or disability. Talent is our only criteria. Let us know if you need any special accommodations to participate fully in the recruitment process.