Field Support Technician

Field Support Technician
- Posting Start Date: 6/25/25
- Job Location (Short): Rutherford, AUS,
- Requisition ID: 33395
- Onsite or Remote: Hybrid Position

**Shape the Future of Mining with Komatsu Mining Technology Solutions**:At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.

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**Job Purpose**:
A re you a skilled Electrician / Electronics / Comms Tech/ Avionics /Auto Electrician with a Passion for Technology looking for a new and exciting opportunity in the mining industry?

We are seeking a highly motivated and energetic Electrician who can Service and Support our current Customers in the Hunter Valley region, providing on-the-job technical assistance including Installation, fault finding and repairs of all Dispatch, Argus, Provision, Pegasys, Minecare and Digital Terrain Monitoring (DTM) systems.

This position is full-time based in Rutherford. Relocation assistance is available for applicants willing and able to relocate to the area from within Australia.

What we are looking for

To succeed in this role, you will:

- Ability to analyse, troubleshoot and resolve issues as they arise.
- Ability to work autonomously and at times on remote mine sites.
- Have strong client relationship building skills.
- Be willing to travel on a regular basis, throughout Australasia as required.
- Work as part of a team fostering a positive “can do” culture with a willingness to assist other orginisational departments.

**Travel Requirements**:
Be willing to travel on a regular basis, throughout Australasia as required.

**Job Duties and Responsibilities**:

- Delivering timely, safe, effective and efficient resolution of field-based support issues assigned by the Field Services Supervisor or Regional Support group.
- Assisting the project management team in the installation and commissioning of products as required.
- Assisting with upgrading and improvements of products as they occur.
- Identifying and engaging in root cause analysis activities to reduce the likelihood and consequences of common product issues.
- Performing timely calibrations as required and maintain records of these activities.
- Maintaining the appropriate tools an inventory to complete repair and replacement activities.
- Assist with product user training.

**Required Skills**:

- Trade Qualification as an Electrical Fitter / Electrical Mechanic or equivalent
- Proven Experience in Maintaining Electrical / Technical Systems
- Strong Diagnostic skills and the ability to trouble shoot issues efficiently.
- Commitment to safety protocols and regulations
- Effective communication skills and the ability to work collaboratively in a team environment.
- Flexibility to work on different mine sites and different Projects.
- High level of attention to detail and a strong work ethic
- Accurate Part and stock level management
- Collaborate with all levels of support for any Support issues.
- Accurately record work performed in our Zendesk Ticketing system.
- Adhere to safety protocols and contribute to a culture of safety excellence.
- Actively participate in training and skill development programs.

**Desired Skills**:

- Previous relevant experience installing equipment in heavy machinery.

**Diversity & Inclusion Commitment**

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

**Company Information**

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world