Mechanical Field Service Technician

Job Location (Short): Rutherford, New South Wales, AUS, 2320

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big

Overview.

Komatsu are on the hunt for an underground mechanical service technician to support our customers in the Hunter Valley region.

How you plan your week will depend on where you call home. You may be travelling to site and staying a few nights per week or driving daily to site if you live more locally to our customer sites.

You’ll have the autonomy to plan your week according to your customer’s requirements. Don’t worry, first we ensure you have everything you need for success by providing you an extensive onboarding program and classroom-based product training at our training centre of excellence.

What’s on offer?

- Full time Monday to Friday permanent position.
- Impressive salary + super for 38-hour week.
- Overtime paid after 8-hour shift.
- Coal LSL.
- Fully maintained service vehicle + fuel to take home.
- Annual bonus based on up to 5% of your base salary.
- Real learning and development opportunities including but not limited to roles in leadership, project management, account management & sales.
- Ability to purchase up to 10 additional annual leave days per annum.
- 12 weeks paid primary carer parental leave.
- Access to discounts at over 400 different retailers Australia wide.

About you.

You’re looking for a Monday to Friday gig. You’ll live in a location that’s a comfortable drive to Narrabri.

You have an eye for detail and a passion for quality. You have a great attitude, a dedication to customer satisfaction and believe that safety is paramount to everything you do.

You’re in it for the long haul. Your next move is a career move as you set out to achieve big things. You’re looking for personal development and career advancement opportunities.

Contributing to an enviable culture and being part of a team that is friendly, supportive, and inclusive is the only environment for you.

This is a genuine opportunity offering a career path into sales, account management, project management & leadership with a global OEM.

You'll bring:

- Mechanical Trade Qualification.
- Experience working underground with longwall mining equipment.
- Strong problem-solving and diagnostic skills.
- Ability to work in an autonomous role.

Key job responsibilities

- Provide customers with pro‑active advice and support.
- Facilitate flawless start‑up of development machines.
- Support engineering and be directly involved with machine commissioning.
- Provide advanced technical support for development equipment in the field.
- Coordinate new product field trials and document results including any opportunities for product enhancement.
- Collate field data and evidence for Root Cause Analysis (RCA) activities for major failures and unresolved reliability issues.
- Engage with key stakeholders to identify opportunities to offer solutions for customer needs.

At Komatsu, the Komatsu Way guides how we work — with integrity, innovation, and collaboration at the core. As a global leader in mining and heavy equipment manufacturing, we’re committed to excellence in everything we do. Join a team that values initiative, continuous improvement, and building strong, purposeful partnerships.

Komatsu (Joy Global Australia) is committed to creating a safe, inclusive, and respectful workplace that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and experiences. We are an equal opportunity employer and can provide accommodations throughout the recruitment process upon request.

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