Customer Experience Consultant

2 days ago

Richmond, Australia Eclipx Group Full time

**ASX 300 listed financial services organisation**:

- **Flexible & hybrid working arrangements**:

- **Melbourne location**

**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Eclipx Group might be the place for you.

Eclipx Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we’re looking for**:
We are currently looking for an experienced **Customer Experience Consultant** to join our high energy, friendly and passionate Customer Experience Team in our **Richmond** office.

**You will be responsible for**:

- Responsible for the management of a variety of customer queries concerning novated leasing and salary packaging.
- Point of contact for all Novated "in life" customers.
- Proactively contact customers and internal stakeholders to resolve customer cases and queries

**Requirements**:

- Demonstrated ability in a fast-paced customer service environment.
- Excellent verbal and written communication skills.
- High attention to detail, problem-solving skills and ability to multitask.
- Ability to work both autonomously and as part of a dynamic team.
- Passionate about providing the best customer experience when resolving queries.
- Prior experience in an inbound customer call-centre environment.
- Fleet or leasing experience or exposure in the automotive industry desirable.

**Benefits**
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- an extensive range of other employee benefits.

If you think you have what it takes please reach out to us - we can't wait to hear from you

  • Customer Support Consultant

    3 days ago

    Richmond, Australia REA Group Full time

    Customer Support Consultant- Join a collaborative team and deliver great customer experiences!- Work from home up to 3 days a week!- We have long-term partnerships with charities working to address homelessness. We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a...

  • Customer Care Consultant

    2 weeks ago

    Richmond, Australia SMAART Recruitment Full time

    Full Time | Business Hours | Work Life Balance - City Fringe Office Location with WFH Opportunity - Inclusive & Welcoming team that treat you like Family Join the Best of the Best! The MARKET LEADER in the supply of Appliance Spare Parts and Equipment for over 35 years. Proudly Australian owned and operated, this company has and continues to experience an...

  • Customer Care Consultant

    1 week ago

    Richmond, Australia SMAART Recruitment Full time

    Full Time | Business Hours | Work Life Balance - City Fringe Office Location with WFH Opportunity - Inclusive & Welcoming team that treat you like Family Join the Best of the Best! The MARKET LEADER in the supply of Appliance Spare Parts and Equipment for over 35 years. Proudly Australian-owned and operated, this company has and continues to experience an...

  • Customer Support Consultant

    2 days ago

    Richmond, Australia Hammertech Global Full time

    **Customer Support Consultant** - Full-Time, Hybrid Environment, Melbourne, VIC_ HammerTech is the Safety, Quality and Operations software platform of choice for the Australian construction industry. Together we help the multi-billion-dollar construction industry reduce risk, improve productivity, and improve margins—safely. With Series A completed, over...

  • Sales and Customer Service Consultant

    3 days ago

    Richmond, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **About the Community...

  • Wholesale Customer Experience

    2 weeks ago

    Richmond, Australia Dr Martens Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Wholesale Customer Experience

    2 weeks ago

    Richmond, Australia Accent Group Full time

    Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering,...

  • Telstra Retail: Casual Customer Service and Sales Consultant Richmond

    3 days ago

    Richmond, Australia Telstra Full time

    **Employment Type**:Casual **Closing Date**:7 Feb 2025 11:59pm **Job Title**:Telstra Retail: Casual Customer Service and Sales Consultant RICHMOND **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer...

  • Customer Experience Expert

    2 weeks ago

    Richmond, Australia beBee Careers Full time

    Key ResponsibilitiesEngage customers in meaningful conversations to understand their needs and style preferences.Provide expert advice on our product range.Identify opportunities to add value through upselling and cross-selling.Create connections and cultivate relationships with customers.Your day-to-day will involve providing exceptional customer...

  • Manager - Customer Experience

    6 hours ago

    Richmond, Australia Charterhouse Full time

    **Manager - Customer Experience**: - **Leading the maintenance division**: - **Motor Vehicle industry**: - **Inner CBD, Hybrid working**: - **$145 pkg + bonus** **About the Company** ASX listed organisation, operating across Australia and New Zealand with offices in every state, operating within the motor vehicle industry. Offering innovative...