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Customer Support Consultant

3 weeks ago

Richmond, Australia Hammertech Global Full time

**Customer Support Consultant**
- Full-Time, Hybrid Environment, Melbourne, VIC_

HammerTech is the Safety, Quality and Operations software platform of choice for the Australian construction industry. Together we help the multi-billion-dollar construction industry reduce risk, improve productivity, and improve margins—safely.

With Series A completed, over $10 million+ capital raised and over 350+ clients, we are investing in new markets and products to continue to accelerate growth.

We offer a flexible remote and in-person working options which supports an inclusive and balanced work culture.

**What you’ll do at HammerTech**

**Responsibilities**
- Assist in configuring client systems in collaboration with the Implementation Team
- Participate and lead project work as required
- Update support articles and undertake continuous improvement activities
- Other ad-hoc duties from time to time

**Are you a good fit? Let’s start with the HammerTech Core Values**:
***

Everyone at HammerTech lives by our company values of
_United, Innovative and Authentic_ and we hope you’ll help us bring these to life in your role. While you may not come from construction or technology, we know you’ll fall in love with the industry. It’s known for passionate and caring people, team players and avid problem solvers who want to build a better world. With your help as our Customer Support Consultant, we’ll help construction build safer, smarter, better—
_together._

**If this sounds like you, keep reading**
***
- Customer support / helpdesk experience for a software company or equivalent commercial experience in a support role
- Experience in either Product Software Support or Application Support
- Analytical problem-solver with demonstrated experience in troubleshooting login and user-process issues
- Proven experience in configuring and implementing software solutions and process improvement
- High attention to detail with ability to work within a team to ensure documentation of processes are maintained to a high standard
- Ability to build and foster strong stakeholder relationships
- Capacity to manage competing priorities and meet agreed targets and timelines
- Positive attitude ‘can do’ attitude with excellent written and verbal skills
- Experience within or understanding of the building and construction or similar industry (preferred but not essential)

We recognize many of the skills we’ve developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

**Benefits at HammerTech**

**As a Melbourne employee, you’ll enjoy our balanced work-life culture with benefits including**:

- Paid Maternity/Paternity Leave
- Employer-funded health and wellness programs
- Generous training budget - we want to invest in your growth
- Opportunities to grow your career and make in impact quickly
- Flexible WFH arrangements - we trust you
- The opportunity to meet your HammerTech team in person (paid travel of course) a couple of times per year
- HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated._
- et us know of any needs we may not have accommodated._