Wholesale Customer Experience

1 week ago

Richmond, Australia Accent Group Full time

Established in 1992 Skechers USA, Inc is based in Manhattan Beach, California is an award-winning global leader in the lifestyle footwear industry. With over 150+ Skechers stores across Australia & New Zealand, our lifestyle footwear appeals to trend-savvy men, women and children. Skechers' success stems from its team, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing.

**About the role**:
We have an exciting role available for a Wholesale Customer Experience Agents to join our Distributed Brands Wholesale Operations. Reporting to the Brand Manager, your main responsibility is to support our customers through our wholesale channels in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction.

**Your key responsibilities will include**:

- Be the first point of contact for customer enquiries via Zendesk and phone calls
- Be a data entry wizard with high accuracy as entering our customer orders is a significant part of the role
- Run and action EDI (electronic data interchange) daily
- Keep our customers and Sales Representatives smiling by maintaining a high first response time
- Identifying and escalating support requests to ensure it is resolved in a timely manner
- Working as part of a close team to ensure our customer always comes first
- Identifying areas for process improvement and make recommendations to the leadership team
- Being adaptable to multiple brands and Wholesale businesses/accounts
- Managing and keeping to tight deadlines

**To succeed in this role, you will need to have**:

- Demonstrated experience in a customer experience or data entry role
- Affiliation with Accent Group core values and “Make It Happen” attitude
- Adaptable, flexible, and able to work autonomously and unsupervised
- A computer wizard (typing speed > 60 words per minute and MS Office)
- Fast and accurate data entry skills
- Problem solving and multi-tasking is second nature to you
- Experience with Zendesk & AP21 is desirable

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

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