Resident Services Manager

**About Us**

Step into the world of unparalleled luxury and hospitality at Amberfield Village, Canberra's newest 5-star residential gem. We're not just a workplace; we're a community committed to excellence, employee satisfaction, and professional growth. Join us and experience a workplace where values of love, decency, and kindness drive every interaction, ensuring both members and team feel valued and cherished.

**About The Workplace**

Welcome to a resort-style oasis in Yarralumla, overlooking the scenic Canberra Arboretum. Amberfield Village offers breathtaking views, spacious surroundings, contemporary designer furnishings and all-day hospitality experiences for our residents and their guests. As we prepare for our grand opening, we're seeking a dynamic Resident Services Manager to deliver exceptional move in and lifestyle experiences for our new residents in this premium retirement living destination.

**About the Vacancy**

Are you a customer experience specialist ready to create, grow and lead your pivotal Resident Services team? Reporting to and working alongside the Village Operations Manager, the Resident Services Manager of Amberfield Village will effectively connect village teams including sales, operations and care, to lead and coordinate the staged move in experience of hundreds of new residents into their newly purchased, five-star homes.

This is a unique opportunity to join Amberfield Village at pre-opening, giving you the opportunity to hand pick your team, train them and build the culture. A hands-on leader, experienced in premium guest experience, you will be ready for the challenge of delivering our amazing retirement living brand to Canberra.

Overseeing all aspects of our residents’ move in and ongoing lifestyle experience at Amberfield Village, you will create a warm atmosphere that will make residents feel at home, ensuring our company brand, standards and values shine. From overseeing the audit process of new homes to ensure move in readiness, you will also ensure the ongoing living environment and service delivery to our residents are of a very high standard including catering, laundry, maintenance, waste management and lifestyle facilities and activities.

You will constantly strive to create exceptional service for our residents, championing a positive work environment and challenging your team to do the same.

**What Can We Offer You?**
- A 5-star resort-style work environment with premium lifestyle offerings.
- The opportunity to grow, lead and inspire your own team.
- Free staff parking and uniform.
- Employer-paid parental leave program.
- Staff benefits program with discounts across retail and entertainment outlets.
- Career development opportunities through our Academy.

**About You**
- Bachelor’s degree in Business, Management, or significant experience deemed equivalent.
- Full working rights in Australia.
- Alignment to a values-based organisation.

**Professional Experience**
- Proven track record of driving guest/resident/customer experience and achieving successful customer metrics.
- Strong leadership skills with a focus on team creation, development and engagement.

**Capabilities**
- Excellent communication and interpersonal skills.
- Passion for delivering exceptional customer service.
- Ability to lead by example and motivate a team.
- Effective problem-solving skills and ability to manage competing priorities.
- Experience working in a dynamic, high volume work environment.
- Successful applicants will be required to undergo a national police clearance and have influenza immunisation._