Service Manager

**Service Manager (Residential Aged Care)**

**_Location: Northridge Aged Care,Toowoomba, QLD_**
**_Employment Type: Full Time _**
**_Comprehensive Salary + Super + Salary Packaging + Employee Assistance Program_**

At **Lutheran Services**, we believe leadership starts with people. We're looking for a compassionate, results-driven **Service Manager** to lead one of our Residential Aged Care with a strong focus on quality, resident dignity, and operational excellence.

**About The Role**:

- Lead the day-to-day operations of a residential aged care service
- Support and develop a diverse team of clinical, care, and support staff
- Ensure compliance with Aged Care Quality Standards and organisational values
- Partner with residents, families, and community stakeholders to build strong, respectful relationships
- Oversee budgets, service performance, care quality, and continuous improvement
- Drive team engagement and a positive workplace culture
- Collaborate with Support Centre and chaplaincy teams to uphold Lutheran Services’ ethos of compassion and dignity

**About You**:
Whether you’re a clinically qualified professional or an experienced operational leader in aged care, what matters most is your ability to lead with empathy, drive quality outcomes, and foster a culture of respect and continuous improvement.
- Experience in residential aged care leadership - clinical or operational
- Proven people manager with strong decision-making and communication skills
- Passion for aged care, person-centred services, and team development
- Familiar with aged care standards, funding models, and compliance systems
- Comfortable leading through change with a proactive and empathetic mindset

**Position Requirements**:

- Tertiary qualification in Nursing
- Unrestricted Australian Health Practitioner Regulation Agency (AHPRA)
- Experience in Aged Care, managing a diverse team of clinical and care staff & the Aged Care Quality Standards and relevant legislation
- Reasonable experience in quality processes, accreditation and evidence-based practices, identifying areas for improvement
- Experience managing business operations, budgets and finances
- Must hold a valid Queensland Driver’s Licence
- Must maintain a valid NDIS Worker Screening clearance or Police check as per site requirements

**Why Choose Us?**
- Learning and development opportunities
- Salary packaging, enjoy up to **$15,990 of your salary tax-free**:

- allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed
- and you take home more pay
- Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
- Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
- Access to the Lutheran Services Employee Wellbeing Program, 5 to Thrive.

**About Us**:
**Lutheran Services** is a **not-for-profit organisation**, providing exceptional care and support to communities across Queensland for the past **90 years**. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support. We draw on a rich Lutheran tradition of care, placing the wellbeing of our clients at the heart of everything we do. Where our people to love what they do, supporting over **6,000 people** each year across more than **25 sites**.

Part of **Lutheran Services**, **Northridge Aged Care** facility offers you a chance to work somewhere that feels like a community - it's warm and friendly. Our facility has been a part of the **Toowoomba** community since 1935. At Northridge we offer peace of mind for the people we care for and their families and friends, with the personalised care (and great food) we provide in pleasant surrounds.