Service Account Manager

2 weeks ago

Toowoomba, Australia RME Full time

There is now an exciting opportunity for a Service Account Manager on a permanent, full-time, basis.

**What is the role?**
- Working with the Customer and RME’s Customer Support team to ensure the delivery of consistent, world-class service and maintenance through quality asset management;
- Actively participating in Customer engagement efforts to ensure that RME is a Proactive Partner;
- Providing regular, rapid responses to Customer needs and completes designated calls and routes;
- Ensuring the sustainability of the Service business through accuracy in fiscal and administrative responsibilities;
- Providing leadership in Sales and Service processes, including the development and implementation of such processes;
- Actively work with Customers in order to improve their concentrator performance and to maximise on revenue potential; and
- Forming relationships with potential Customers to determine the level of potential and, where appropriate, engage with the Customer.

**What we’re looking for**
- At least 3 years’ aftersales support experience, preferably in a mining
- or export-related field. Attractive specialisations include: Industry and/or Customer specific; Technical and major service; Logistic and shipping; Service Contract; and Service Agreements.
- A strong drive to see sales through to completion whilst maintaining strong business acumen
- Ability to seek out and develop mutually beneficial relationships with Customers, as well as follow through with proposals or quotes
- Ability to quickly generate rapport and understand, interpret and respond clearly to others
- Well-developed negotiation and persuasion skills
- A desire to delight Customers, going ‘above and beyond’ the call of duty
- Excellent organisational and time management skills, with the ability to determine priorities, meet deadlines and take follow-up action until finalisation
- Flexibility to travel both domestically and internationally

**DESIRABLE**
- Tertiary qualifications in Business / Commerce, Engineering, Marketing or other relevant discipline
- Technical knowledge of RME MILL RELINING systems
- Fluency in English and Bahasa is a distinct advantage

**LICENCES**
- Possession of a current QLD ‘C’ Class Open Driver’s Licence

**What is in it for you?**

RME is a global, family-friendly employer of choice. We offer a wide range of flexibility including hybrid-working opportunities as well as general flexibility to allow you to maintain a true work/life balance. We are passionate about our People and their career development and offer a range of other benefits including Paid Parental Leave, Social Club, Employee Assistance Program, regular staff events and much, much more

**While we are based in Toowoomba, QLD remote/hybrid working arrangements will be considered for the right applicant.**

**.

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