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Cx Designer
2 weeks ago
**Who are we after?**
We are looking for CX Designers who want to join our award-winning Experience & Design practice as we partner and collaborate with our clients on projects and initiatives and deliver solutions that provide a best-in-class experience to their customers and employees. The CX Designer will be deployed as part of a talented team that works on projects across many commercial, not for profit and government organizations.
**What are your main Responsibilities?**
- Make creative and effective use of all project relevant HCD tools and methods
- Develop and implement CX strategies
- Plan and execute CX research and analytics
- Build CX measurement programs ie. NPS, loyalty and propensity measures
- Create CX embedding programs across organisations
- Run CX improvement programs
- Engage in Co-Design activities with clients, employees and customers
- Map customer experience blueprints, narratives and journeys
- Conduct CX concept testing and iteration
- Host CX concept workshops with clients
- Be comfortable with presenting concepts, designs, findings and recommendations to client leads, program sponsors and executive teams
**What are the essential skills and qualifications?**
- Practical working knowledge of a broad range of HCDda techniques, from conducting customer interviews and storyboarding concepts to developing journey maps and implementing process improvements
- Proven ability in converting insight data into actionable customer experience improvements
- Innovative mindset with the ability to identify and present creative and compelling solutions to clients
- Highly competent with rapid concept development and prototyping
- Innovative mindset with the ability to identify and present creative and compelling solutions to clients
- Strong communications skills and ability to work collaboratively with clients
- Self-starter and excellent team player
- Comfortable working in fluid client environments
- Observant and articulate with a passion for attention to detail
- 3+ years working experience in customer experience design and/or implementation
- Knowledge of Visio, Lucid chart, miro style boards, power point valued
- CX strategy and design qualifications welcomed
**Why should you join Exco Partners?**
Exco Partners is a Management Consulting firm that leverage capability and expertise across the digital and transformation supply chain. We are a powerful mix of experience, creativity, and engineering; focused on solving the business challenges across customer, employee, and business performance.
We are committed to creating an inclusive space. We value our employees for their talent, skills, experiences, and unique perspectives. You are encouraged to bring your empowered, passionate, and authentic self to work every day. We provide a range of work arrangements within our environment, that support your wellbeing, professional development, and social activities. We do this to ensure that our team members are engaged and performing at their best and committed to creating an environment of contribution, development, and technical knowledge.
Our aim is to ensure we provide a remarkable employee experience, which we deliver through our highly flexible working arrangements. We deliver a best-in-class consultant experience by providing you with a real work-life balance, that delivers more autonomy and freedom in when, where and how you work best.
- It is a condition of employment with Exco Partners that you are fully vaccinated against COVID-19, as all Company workers will be required to enter both Company and Client workspaces, at least from time to time, and must be fully vaccinated to do so. For any avoidance of doubt, this direction is given to all workers of the Company._
