Customer Success Manager

Customer Success Manager

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Description Summary**:
What You Need to Know About the Role

We are looking for an enthusiastic and proactive individual to join our team as a Customer Success Manager. This role is perfect for someone with 1-2 years of experience who thrives in a dynamic environment and is eager to contribute to building strong partnerships with our valued merchants. If you are passionate about driving results through effective campaigns and communication, we'd love to hear from you

**Meet Our Team**

Our Customer Success team is a collaborative, high-performing group that works closely with Enterprise Sales and SMB segments. We value creativity, commitment, and a positive work environment where new ideas are encouraged.

**Your Way to Impact**

As a Customer Success Manager, you will focus on creating and executing targeted campaigns to engage and support merchants in the SMB and Large Enterprise segments. Your role will involve building meaningful relationships through proactive outreach, driving awareness of PayPal's products and services, and ensuring our merchants achieve their business goals.

This is an opportunity to make a real impact by helping merchants unlock their potential with PayPal's innovative solutions.

**Your Day-to-Day**

In this role, your daily activities will focus on three key areas:

- **Campaign Management**:

- Plan, create, and execute targeted campaigns to engage merchants, introduce them to new PayPal solutions, and drive adoption of key features.
- Collaborate with internal teams to develop campaign strategies that align with merchant needs and business goals.
- Track and report on campaign performance, using insights to optimize future efforts.
- **Outreach and Engagement**:

- Conduct proactive outreach to merchants, providing tailored recommendations and insights to help them grow their businesses.
- Build strong relationships by understanding their needs and demonstrating how PayPal's offerings can drive their success.
- Serve as a key point of contact for merchants, ensuring they feel supported and valued.
- **Retention and Support**:

- Address merchant inquiries and resolve issues promptly, ensuring a seamless experience.
- Provide ongoing education and guidance to help merchants maximize their use of PayPal's tools and services.

**Requirements**:

- 1-2 years of experience in customer success, account management, marketing, or a related field.
- Strong organizational and communication skills (written and verbal).
- A proactive, results-driven mindset with a passion for building relationships.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Basic understanding of campaign management and outreach strategies.

**Preferred Qualifi