Customer Advisor 2

Customer Advisor 2 - Melb CBD (Mon-Fri)

**Customer Advisor 2 - Melb CBD (Mon-Fri)**

**Job no**: 794347

**Business unit**: Personal Banking

**Primary position location**: 395 Bourke St, Melbourne, VIC

**Work type**: Permanent Part time

**Region**: VIC- Melbourne CBD

**Customer Advisor Perm Part time**

With more opportunity, more moments to make a difference in the world and more focus on you, it's a good time to see what more you can find at NAB.

We believe in people with ideas and dreams, and we want you to achieve your aspirations. At NAB we work together to deliver exceptional outcomes that push the limits of expectations. Our passion about creating value and exceeding our customers' expectations means we're constantly striving to redefine our standards of excellence.

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Please let us know if we can provide any adjustments throughout the recruitment process.

**The Hours: all positions are permanent and 5 days per week **(Mon-Fri)**

The role's working hours are from 9:00am-4:30pm Monday to Thursday and 9:00am-5:00pm on Fridays
- Make a genuine difference through the work you do
- Make a real difference for our customers and communities
- Learning is a daily part of the job
- Work in a collaborative and inclusive team environment
- You'll have support to develop, and our encouragement to explore
- You'll be supported to manage your career, work and life

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as a Customer Advisor.

**The role**:
As a Customer Advisor, you will act as the face of NAB to the community, working closely with our customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.

Supporting our **Melbourne CBD** retail branch, you will be the first point of contact for customers when they visit our retail branch, whether it's to open an account, inquire about our products, or manage their finances. You'll be involved in every aspect of the customer journey by helping them find solutions to their financial needs through our products, services, and advice,

Every day is different in our NAB branches and as well as providing great customer service, you will have the opportunity to gain leadership skills, develop your career path within NAB and work in a diverse team environment.

If you are interested in a career in financial services, starting as Customer Service Advisor is the first step of many towards several career pathways at NAB.

**What will your day look like?**
- Helping customers find NAB's most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way.
- Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date
- Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertaking ongoing training and development to enhance your career development

**What you will bring**:

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

**More focus on you**

All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

We are committed to delivering a positive experience for our colleagues and a workplace yo