Credit Bureau Vendor Relationship Manager

6 days ago

Parramatta, Australia HSBC Full time

-Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In this role, you will report to Head of Operational Support. You will be responsible to manage all vendor relationship that sit with Wealth and Personal Banking (WPB) Credit Control Services (CCS). You will provide effective vendor risk and supplier management to ensure that HSBC meets its operational, business and/or regulatory requirements in order to mitigate any regulatory breaches, civil or monetary penalties and to avoid any damage to shareholder value and reputation/brand image.

Your main responsibilities will include:

- Maintain vendor relationship, understand operational services and perform supplier performance activities across all CCS suppliers, ensuring all risks are controlled and contractual obligations met.
- Responsible for defining and maintaining RCA’s, ensuring appropriate governance and oversight in place with appropriate MI produced to allow effective management of supplier performance.
- Partner with the Risk function to ensure Credit Management policies are fully embedded for Credit Bureau Management
- Undertake cost management against supplier contracts, ensuring value for money is obtained for each supplier
Requirements

To be successful in this role, you will need:

- Bachelor’s degree in a Finance and/or business-related field.
- Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles
- Proven problem solving skills with ability to consider alternative and lateral solutions
- Highly developed communication and influencing skills and ability to prioritise and work independently under pressure within a team environment
- Demonstrable experience of managing operational risk within appetite during operational change and reorganization

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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