Customer Support Coordinator

6 days ago

Melbourne, Australia Metricon Full time

**Calling all Home and Land Pre-Site Customer Service Specialists**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our **Greenfields - Home and Land** customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site and do a handover with the build team.

Reporting to the Operations Manager, your responsibilities will include:

- Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Continuously providing updates to your customers
- Maintain a high degree of accuracy recording customer project details
- Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all Customer Support related tasks.

Metricon will offer you:

- Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley
- No Two Days Are the Same in this role
- Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year
- Be supported by a Management Team that has a Culture Where You Matter
- Values - We’re together, We’re ready, We Own It and We Do it with Care
- On-going learning and development opportunities to help build your skills and reach your potential
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience working within an account management or customer management focused role ideally within residential building or similar
- Experience in understanding residential construction contracts and plans or come from a supplier or real estate
- Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
- Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
- Ability to clearly identify client needs and generate solutions to suit both the customer and employees
- Intermediate Microsoft WORD and EXCEL computer skills; and
- Highly organised - ability to multi-task and deal with a variety of activities

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