Technical Support Representative

6 days ago

Melbourne, Australia Integrated Control Technology Full time

**Location: Melbourne, Australia**:
**Role Type: Permanent, Full-time**:
A unique opportunity has arisen for a Technical Support Specialist that can provide superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems. This role could be suitable for a seasoned installer looking to take on an office-based challenge, or someone with experience in a similar highly technical role that feels confident they have appropriate domain knowledge to add value to the role.

This is not your run-of-the-mill Technical Support job, as our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved by our talented Support team on a daily basis.

We offer a culture that embraces diversity, and inclusiveness. Our diligent teams are committed and hard-working, but we like to ensure we have fun too If you are an experienced access-control professional (perhaps looking to get off the tools), and looking to become a pivotal new member of a friendly team within a growing, global technology company, please apply

**The Successful Applicant**:
You will have experience with security or access control products and be able to demonstrate domain knowledge that enables you to quickly add value to our customers, providing a high level of technical expertise.

Establishing rapport and building relationships with customers will be second nature, aided by your ability to quickly evaluate project specific technical issues and prioritize within a varied workload.

You will have exceptional communication and problem-solving skills, working closely with key customers to test and replicate issues to define and close support tickets. Keen to continually learn, you will be confident advancing customer knowledge with key product information where applicable.

Only applicants with the right to work permanently in Australia will be considered for this position. Successful applicants will be required to consent to police checks.

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