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Technical Support Officer

3 weeks ago

Sydney, Australia NSW Government -Independent Pricing and Regulatory Tribunal of NSW Full time

**Technical Support Officer - IPART Officer Grade D**
- Join a collaborative team that contributes to making energy in NSW more affordable, reliable and sustainable
- Ongoing role within the NSW Government
- Perfect opportunity to grow your career in a smaller organisation
- Flexible working conditions and hybrid working options

**About the role**
The Energy Sustainability Schemes (ESS) unit at IPART is looking for a Technical Support Officer to join a small team supporting the ESS ICT platforms, including the recently launched Energy Security Safeguard Application (TESSA). This role will have a key focus on supporting the daily operations and evolution of TESSA.

Reporting to the ESS business unit, the Technical Support Officer will interact with internal and external TESSA users and our IT vendor in order to investigate and resolve service requests and incidents. The role will also assist in responding to business needs and requirements in line with defined strategic objectives related to the ESS ICT platforms.

**About you**
We are looking for a person with a can-do attitude that is comfortable interacting with internal users as well as a range of external users. You will proactively investigate and resolve service requests and incidents, and where appropriate escalate incidents to our IT vendor. Collaborating with the rest of the team, you will respond to reporting needs and development activities.

Previous experience in Information Technology Service Management (ITSM) and / or Incident Management is a must and qualifications in Information Technology or Computer Science are desirable.

The salary range for the position is $101,522 - $109,777 per annum, plus superannuation and annual leave loading.

**About us**
The Independent Pricing & Regulatory Tribunal (IPART) makes the people of NSW better off through its independent decisions and advice. We help people get safe and reliable services at a fair price. We act with integrity and courage, curiosity and openness, respect and inclusion to make a difference for NSW.

IPART undertakes independent regulatory functions in the water, transport, local government and energy sectors in NSW. We also undertake reviews and investigations into a wide range of economic and policy issues and perform a number of other roles at the NSW Government’s request.

Applications should include a cover letter (maximum 2 pages) that addresses the requirements (key accountabilities and capabilities) detailed in the Role Description and a resume (maximum 5 pages) which clearly details your skills and experience as relevant to this role.

**Our Commitment to Diversity, Inclusion & Flexibility**

**Additional information**
- This recruitment process may include pre-employment screening
- This recruitment activity may be utilised to create a talent pool to fill other ongoing and temporary vacancies for similar roles within IPART

**For more information, please visit**

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