Client Implementation Manager

6 days ago

Sydney, Australia Citi Full time

You'll be responsible for planning and coordinating the launch of new funds and products for clients. This can include liaising with various fund managers. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

**Responsibilities**:

- Act as the single point of contact to clients involved in implementation. Manage and coordinate the overall implementation process across all business streams. Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned.
- Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of client requirements as well as delivering excellent customer service and resolution of issues.
- Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams.
- Determines new work procedures, analyses complex and variable issues with significant departmental impact.
- Encourages cross functional training for staffs to enrich their skill base.
- Optimizes manpower to achieve higher productivity levels.
- Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
- Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
- Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.
- Identifies means to reduce defects (internal and external). Develops performance matrices to track defects, productivity.

**Experience / Competencies / Qualifications**:

- 5+ years of business experience in Financial Services / Securities Services in Client Implementation
- Demonstrated Project management skill
- Strong Organization and Analytical skills
- Excellent communication skills (written & verbal)
- Ability to achieve business objectives without compromising on controls and risk parameters established.
- Understand and comply with all audit and control policies; Identify control gaps and implement new controls as necessary
- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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