Relationship & Credit Manager

1 day ago

Hawthorn, Australia Bialik College Full time

This is a full-time, ongoing position to commence in December 2025.

**Key Responsibilities**

**_Operational management of the fee assistance process and program_**
- Maintain files and database to ensure the data is up to date and accurate
- Ensure 100% of fee assisted families have at least 1 review meeting by the end of Term 3 each school year
- Meet with routine fee assistance families and complete reviews to assist the Fee Assistance Committee with their scheduling and load, draft communications to families
- Support families with identifying and accessing potential government and community financial assistance programs, including those that benefit the College

**_ Operational management and continuous improvement of the fee assistance systems, framework and guidelines_**
- Proactively identify and suggest improvements to the Fee Assistance Committee framework, guidelines, digital online solution and process
- Complete the development and, implementation of the digital online solution for Bialik administration, fee assistance families and Fee Assistance Committee to access and manage the process
- Enhance the current reporting and analytical tools and develop new ones to provide insightful information on the fee assistance program and any issues
- Benchmark Bialik’s processes with other schools and industries to continually improve Bialik’s fee assistance processes

**_ Operational management of the monitoring and reporting of the fee assistance program_**
- Ensure families comply with agreed fee assistance payment plans and escalate any non-compliances in accordance with Bialik’s fee assistance processes, including debt recovery
- Monitor fee assistance family debtor reports regularly
- Inform the Fee Assistance Committee on complex cases
- Prepare reports and updates as required including analysis and commentary for school financial and dashboard reports

**Role Requirements**
- Exceptional relationship building and communication skills
- Previous experience in a service-based industry
- Strong analytical and problem-solving skills
- Strong writing skills
- Accuracy and attention to detail
- Ability to interpret data to create useful information

**Benefits**
- Up to 7 days of gifted leave per year (Jewish Holidays) in addition to public holidays and annual leave
- Permanent full-time staff entitled to a 25% school fee discount for their children (Kindergarten to Year 12). Permanent part-time employees (working more than 50% of FTE) will be entitled to a pro-rata fee discount
- Free private & secure onsite car parking with onsite security
- Free membership & access to onsite gym & swimming pool
- Onsite Canteen
- Free access to confidential wellbeing support including onsite psychologists, counsellors & external Employee Assistant Program (EAP)
- Discounts at local retailers including - cafes, car repairs & more
- Discounted rental rates for hiring school facilities
- Located close to the Monash Freeway, Tooronga Train Station (7-min walk) and trams (10-minute walk)

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