Client Service Officer

Division: Homes NSW
- Location: Gosford, NSW, AU, 2250 Lismore, NSW, AU, 2480 Tweed Heads, NSW, AU, 2485 Newcastle, NSW, AU, 2300
- Req ID: 74046

**Client Service Officer**
- **Location: Multiple locations across Northern, NSW**:

- **Multiple ongoing positions currently available in Charlestown, Newcastle, Lismore and Tweed Heads**:

- **Salary: Clerk Grade 2/4, $ 77,795 -$ 90,001 pa plus superannuation & annual leave loading**:

- **Great work-life balance -35 hour working week**:

- **Generous leave entitlements including Flex Leave, flexible work practices and access to the Fitness Passport**

**About Us**

Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

We are looking for Client Service Officer’s across multiple locations including Gosford, Wyong, Newcastle, Charlestown, Lismore and Tweed Heads.

We have multiple ongoing positions currently available in Charlestown, Newcastle, Lismore and Tweed Heads areas.

A Talent Pool will also be created for Gosford and Wyong locations which will move to a centralised location in Tuggerah this year.

**Your Role**

Are you passionate about helping others? This is the perfect opportunity for you

As a Client Service Officer, you’ll be the first point of contact for individuals in need, guiding them through the housing system, offering support and solutions while connecting them to essential services. You’ll play a pivotal role in ensuring those at risk of homelessness receive the support they need.

You’ll be part of a supportive, motivated team, focused on making positive changes in the community, empowering individuals and improving lives.

**What you’ll do**

In this role, you will be working closely with a range of support services and clients, either out in the community or in clients homes, delivering housing assistance tailored to their needs.

You’ll have the opportunity to be part of two key teams:
**Our Access & Demand Team**:
- Assist with client enquiries in-person over the phone
- Collaborate with the team to achieve key performance indicators (KPI’s) through shared goal setting
- Ensure positive housing outcomes for clients, assisting them to maintain their tenancies
- Use a range of technologies including various online communication tools and programs.
- Engage with local outreach services and homelessness initiatives

**Our Tenancy Team**:
- Visit tenants in their homes on a regular scheduled basis
- Provide assistance to clients both in-person and over the phone
- Collaborate with the team to achieve key performance indicators
- Build strong relationships with local community stakeholders to support tenancy sustainability
- Using a range of technologies including IPAD, online phone system and online forms

**What we’re looking for**

In addition to the essential skills, we’re looking for someone who:
- Can work independently and as part of a team
- Has strong relationship building skills with internal and external stakeholders
- Is committed to a culture of teamwork, excellence, and continuous improvement
- Provides empathetic and client-focused customer service
- Has the ability to utilise technology to support their work

**Essential Requirements**
- Current NSW driver’s licence

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Sunday 27th April 2025 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistica