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Client Services Scheduler

3 weeks ago

Gosford, Australia Right at Home Full time

**Description**:
Are you experienced in customer services, have a compassionate nature and are looking to work in an environment where you will make a real difference?

The Client Services Scheduler is responsible for coordinating the rostering of care for our Aged and Disability clients. This includes the scheduling of carers and maintaining related systems and processes. In addition to rostering this role will manage inside sales enquiries and develop relationships with clients and their families.

**Your new role will be responsible for**:

- Dealing with a range of aged clients and adults living with a disability and their families on a daily basis, to handle information requests, feedback and general enquiries
- Serving as a liaison between referral sources, families, carers and care managers.
- Ensuring all client contact is managed in an empathetic, friendly, and patient manner to quickly build rapport, trust and confidence in Right at Home
- Providing client and family education on the nature of services that are available and the effect and benefit of the care plan.
- Implementing and maintaining relevant operating systems for caregivers, nurses & other care professionals
- Maintaining records and documentation in accordance with quality standards frameworks and organisational policies and procedures

**Qualifications**:
**To be successful in this role, you will need**:

- Strong organisational, problem solving and time-management skills
- Highly developed verbal and written communication skills
- Excellent computing skills
- Current or willing to obtain Australian National Police Check & Working with Children Check
- Current or willing to obtain First Aid & CPR certificate
- Full Driver's license and your own reliable, registered vehicle
- Smart mobile phone
- The right to work in Australia

**Preferred Skills**:
**Preferred Skills**:

- Sound understanding of the Aged Care and Disability systems
- Demonstrated experience supporting staff

**What We Offer**:

- A flexible and inclusive environment committed to work-life balance
- Employee benefits program and competitive salary package
- Opportunities for training and development