Assistant Director, Lead Service Designer

7 days ago


Canberra, Australia Australian Government Full time

Ongoing
- $118,654 to $132,724 + 15.4% employer superannuation contribution
- Canberra-based role

**Applications close on Monday, 04 November 2024 at 11:59pm ADST.**

**The opportunity**
The APO issues passports to Australian citizens, both in Australia and overseas, under the Australian Passports Act 2005, related laws, and the Convention on International Civil Aviation. We also issue other types of travel documents, for example, Convention Travel Documents, to eligible non-citizens living in Australia. Within Australia, APO staff are also authorised to provide Notarial services such as the issuing of Certificates of no Impediment to Marriage (CNI) and legalisations of documents (Apostilles and Authentications).

The Passports Modernisation and Identity Section (PSM) is responsible for Identity Policy and delivery of the Passport Modernisation agenda. PSM works with APO business, service delivery partners and stakeholders to maintain identity integrity and improve the way APO deliver Australian Passports to the Australian public.

We work with internal and external stakeholders to:

- define the vision for a modernised passport service
- reduce manual processes from our workflows
- provide procedural and policy identity support
- represent APO in internal and external identity and integrity-related forums

The APO is seeking to expand the service design team as part of the modernisation program. The Lead Service Designer will direct and guide the research, prototype and testing of service designs.

This recruitment process will be used to fill current vacancies as well as vacancies which may arise over the coming 18 months.

Applicant Information Pack - Word

Opens in new window

Applicant Information Pack - PDF

Opens in new window

Frequently Asked Questions - Word

Opens in new window

Frequently Asked Questions - PDF

Opens in new window

Our Culture Our Capabilities - Word

Opens in new window

Our Culture Our Capabilities
- Opens in new window



  • Canberra, Australia Department of Foreign Affairs and Trade Full time

    _Are you a visionary leader with a passion for design and innovation?_ - Join our dynamic team at the Australian Passport Office (APO) and help shape the future of passport services. As the Lead Service Designer, you’ll have the opportunity to lead a talented team and drive transformational change._ - You will be responsible for developing and implementing...

  • Assistant Director

    7 days ago


    Canberra, Australia Peoplebank Full time

    **About the Role** As the Assistant Director for Site Technology Services, you will be responsible for leading a team of skilled engineers and officers, pivotal in the management and maintenance of the agency on site technology services. Working closely with the Director of Data Networks and Unified Communications, you will work collaboratively with ICT...


  • Canberra, Australia Department of the Senate Full time

    PEL 1 - $131,204 to $146,967 - Black Rod's Office The Assistant Director, Senators’ Services leads the Senate Attendant, Senate Print Room and Delivery Services teams. The occupant of this position must have sound experience in coaching and leading teams, setting priorities, and managing workflows. The Assistant Director, Senators’ Services is...


  • Canberra, ACT, Australia Department Of The Senate Full time

    PEL 1- $131,204 to $146,967- Black Rod's OfficeThe Assistant Director, Senators' Services leads the Senate Attendant, Senate Print Room and Delivery Services teams. The occupant of this position must have sound experience in coaching and leading teams, setting priorities, and managing workflows.The Assistant Director, Senators' Services is responsible for...


  • Canberra, ACT, Australia beBeeSustainability Full time $127,150 - $163,500

    Job Title: Assistant DirectorAs a key member of our team, you will have the opportunity to make a significant impact in the community by developing and implementing effective waste management strategies. This role is ideal for a professional with a strong background in stakeholder engagement and communications.We are looking for a proactive and motivated...

  • Assistant Director

    2 weeks ago


    Canberra, ACT, Australia Hitech Personnel Full time

    **Reference #**:- JF/MF0037**Title**:- Assistant Director - Asset Management - Federal Government**Category**:- ICT**Location**:- ACT**Work Type**:- Contract**Remuneration**:- $Neg**Term**:- 12 Months + 12 Mont**Description**:- **Prominent Federal Government Department**:- **Initial 12 month contract + 12 month extension option**:- **Lucrative and rewarding...


  • Canberra, Australia Onpoint 365 Full time

    Annual salary between $113,889 - $138,290 - Non-ongoing 2-year term - Ability to obtain and maintain an NV1 security clearance **Business Services Assistant Director** - **Annual salary between $113,889 - $138,290** - **Non-ongoing 2-year term**: - **Ability to obtain and maintain an NV1 security clearance**: - **Located in Canberra, ACT** Our Federal...

  • Assistant Director

    2 weeks ago


    Canberra, ACT, Australia Act Government Full time

    ACT NoWaste is unique in recycling and waste management in Australia: we work across both state/territory and local government-level functions, which provides opportunities to deliver sustainable services to the ACT community and influence and contribute efforts to improve waste management outcomes at local, regional and national levels. We make a difference...


  • Canberra, Australia ACT Government Full time

    The Assistant Director, Valuations and Advisory Services will operate with a degree of independence while providing support to the Suburban Land Agency (SLA) in support of achieving objectives. Reporting to the Director, Valuations and Advisory Services the Assistant Directors responsibilities include: - Securing market advice, intelligence and...


  • Canberra, Australia ACT Government Full time

    An opportunity exists to lead a team in a busy dynamic system administration team. We are looking for an enthusiastic person who is keen to get involved in providing the ACT Health Directorate with quality system support. This role is critical to enabling the ACT Health Directorate to provide quality health care to our community. The role of an Assistant...