Student Success Adviser

6 days ago

Melbourne, Australia Kaplan Australia Full time

**Be part of the journey leading an established pathway college**:

- **26 days’ holiday including 1 for your birthday**:

- **12-month fixed term contract based in Melbourne**:

- **Contribute to the success of the expansion of the University of Adelaide College Melbourne Campus**

It is an exciting time to join our team and see Kaplan International and The University of Adelaide College go from strength to strength We are passionate about student success and helping them to achieve their career goals. Our team is enthusiastic, supportive, and collaborative. Be part of our team and students’ success
**Role**
As a Student Success Adviser, you will ensure a smooth integration of different student services areas, including student interaction and working with university systems, leading to better student experience and business outcomes.
**Responsibilities**
- Work as part of the Student Services team across both Melbourne and Adelaide Campus systems
- Assisting students with their program choices, career counselling and ensuring a smooth study journey
- Respond to relevant queries from senior management, marketing and academic staff as required
- Communicate with the finance department regarding any payments received at the campus, and ensure communication regarding any changes are passed on to finance in an accurate and timely manner
- Liaise with the tertiary sector, relevant faculties and administrative units of the University of Adelaide with regard to the transition of Foundation, Degree Transfer and Pre Master’s programs students to the University of Adelaide Award programs
- Inform relevant parties of Under 18 students on arrival - College policies and procedures are in place for underage students

**Requirements**:

- Demonstrated understanding of the Australian Education system (essential)
- IT literate (word, excel, outlook) (essential)
- Valid Victorian Working with Children Check
- Ability to develop good relationships with stakeholders
- Excellent oral and written communication skills
- Excellent organisational, planning, and interpersonal skills
- Attention to detail
- Adaptable to the changing work environment
- Ability to work under pressure
- Results-orientated, ambitious, and highly self-motivated
- Ability to work flexible hours, including overtime and weekends, if required
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Direct knowledge or experience of the international education sector (desirable)
- Advanced skills in the use of computerised information systems (desirable)
- Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)

**Kaplan International and the University of Adelaide**
Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.
The University of Adelaide is Kaplan’s longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider’.

LI-DF1

**Job Type**: Contract

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