Student Adviser

3 days ago

Melbourne, Australia Central Queensland University Full time

**Student Adviser**:

- Posting Date: 1 Aug 2025
- Type of Position: Fixed Term
- Location: Melbourne, VIC, AU

**About this Opportunity**:

- Fixed-Term (until 03.04.2026), Full-Time
- Students Directorate
- CQUniversity Melbourne
- Higher Education Worker Level 4
- Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)

**Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone - regardless of background, location or life circumstances.**

**Working at CQUniversity**:
Working as part of the Student Service SPOT team, you will play a pivotal role in supporting our students.

As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.

We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.

This is a fantastic opportunity to contribute to the future success of our students while working in a positive, team-oriented environment

**Be Rewarded**:

- 17% superannuation (with the choice to join an award-winning superfund)
- Generous annual leave entitlements
- 10 days personal/sick leave, plus 5 days carer’s leave
- 7.25 hours engaged service leave
- Fantastic professional and career development opportunities
- Up to 26 weeks (six months) paid parental leave
- Access to an Employee Assistance Program and Fitness Passport

**Position Requirements**:

- Knowledge of Call Centre techniques.
- Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
- Excellent customer service skills and an understanding of the needs of a culturally diverse university community.

**Applications Close**:11:59pm, Sunday, 17 August 2025

**Job Requisition ID**:6369

**Contact Details**:
Sampada Sirsat

(03) 9616 0442

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

HEW4 || #LI-JF1 || #LI-Onsite || Keywords: Call Centre Operator | Customer Experience Specialist | Student Support Coordinator | Client Services Officer | Helpdesk Operator | Service Desk | Academic Support Officer | Student Engagement Officer | Higher Education Administration | Tertiary Education Support | University Services Officer | Education Admin Assistant | Student Liaison Officer | Customer Care Specialist | Student Services | Office Administrator | Receptionist | Frontline Services Officer | Administrative Assistant

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