Student Adviser

4 weeks ago

Melbourne, Victoria, Australia CQUniversity Australia Full time
Select how often (in days) to receive an alert:

- Students Directorate
- CQUniversity Melbourne
- Higher Education Worker Level 4
- Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Working as part of the Student Service SPOT team, you will play a pivotal role in supporting our students.

As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.

We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.

This is a fantastic opportunity to contribute to the future success of our students while working in a positive, team-oriented environment

Be Rewarded

- 17% superannuation (with the choice to join an award-winning superfund)
- Generous annual leave entitlements
- 10 days personal/sick leave, plus 5 days carer's leave
- 7.25 hours engaged service leave
- Fantastic professional and career development opportunities
- Up to 26 weeks (six months) paid parental leave
- Access to an Employee Assistance Program and Fitness Passport

Position Requirements

- Knowledge of Call Centre techniques.
- Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
- Excellent customer service skills and an understanding of the needs of a culturally diverse university community.

Apply today for a career that changes lives

Applications Close:11:59pm, Sunday, 17 August 2025

Job Requisition ID:6369

(03) 9616 0442

When submitting your application, please include: Your Current CV or Resume, and a1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW4 || #LI-JF1 || #LI-Onsite || Keywords: Call Centre Operator | Customer Experience Specialist | Student Support Coordinator | Client Services Officer | Helpdesk Operator | Service Desk | Academic Support Officer | Student Engagement Officer | Higher Education Administration | Tertiary Education Support | University Services Officer | Education Admin Assistant | Student Liaison Officer | Customer Care Specialist | Student Services | Office Administrator | Receptionist | Frontline Services Officer | Administrative Assistant

CRICOS Provider Code: 00219C RTO Code 40939 CQUniversity Australia is a trading name of Central Queensland University.

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