Workplace Technology Analyst

7 days ago

Perth, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Position Summary

This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company via a Technology Hub. Working with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM.

You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction.

Mandatory Skills
- Strong Level 1 / Level 2 Desktop Support Experience
- Face to Face and Remote Support Experience
- Strong Operating System and Application Support Experience
- Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Apple iOS and Android OS
- Strong Communication and Customer Service Skills
- Strong Analytical and Problem Solving Skills
- Good level of experience with Active Directory and SCCM
- Experience with ITSM Tools (ServiceNow desirable)
- Good Hardware Asset Management Experience

Roles And Responsibilities
- Level 1 / 2 Desktop Support (Face to Face and Remote)
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures - co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Hands and Feet Support for Remote Resolver Teams
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- Event and Townhall Unified Communicatons Support (Webex, Microsoft Stream)

Salary Range: $65,000-$75,000

Date of Posting: 17th of April 2025

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