
Customer Service Coordinator
6 days ago
Amazing opportunity working directly with customers with a fast growing company in the automotive industry
- Your New Company
- Is one Australia’s largest tyre, automotive service and repair businesses. Due to a restructure and plans to grow the business they are seeking an outstanding Customer Service Officer to join their complaints team.
- Your Role
- You will be responsible for the customer journey throughout the claims and complaints process, this will include:
- Management of all Customer Feedback & Property Damage Claims
- Collect and record information during customer interactions
- Take ownership of resolving customer enquiries and claims
- Communication of all customer feedback, negative and positive to Operations and any other relevant parties
- Manage payment requests and reimbursements as appropriate and record details of all transactions
- Social Media - Customer Interaction
- Respond appropriately to all customer interaction on social media channels and other platforms, including but not limited to Google Reviews, Facebook and product review
What you will need to succeed
- Outstanding customer service
- Ability to self-manage and undertake tasks with mínimal direction
- Complaints experience ideally
- Experience working with in a retail organisation
- Deals well under pressure
- High attention to detail
What you get in return
- Attractive salary $70,000 + Super
- Career progression
- Working for an amazing company with outstanding management
- CBD location and flexibility to work from home
What you need to do now-
**LHS 297508** #2671444
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