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Service Support

2 weeks ago

Osborne Park, Australia Avivo Full time

Full-Time Position - 8 Month Contract with possibility of extension
- Salary of $64,026 plus super
- Flexible Working Arrangements

**Why choose Avivo? We work in partnership with people and families who need individualised support services due to disability, ageing or mental ill-health.**

We are looking for a flexible dynamic team member with a positive attitude and can do spirit to join our fast past team supporting the Western Beaches area. This position requires a highly motivated individual who can prioritise incoming work while supporting our North Community Service Teams in the delivery of quality services and responding to internal queries.

**Responsibilities include**:

- Effective utilisation and rostering of support workers as requested by areas and teams to meet the needs of customers and their families
- Appropriate matching of support workers to customers by working in partnership areas and teams
- Support teams to work within budgets including travel costs/ support teams to submit internal referrals
- Work collaboratively and communicate effectively with all team members to deliver quality support to people
- Supports the triage of calls for neighbourhood teams
- Undertake portal management relating to new referrals, service bookings, pre-completion of paperwork and capturing of potential customer details
- Follow up with existing and potential customers re services
- Support neighbourhood teams to update support plans and notes where required
- Support the escalation of complaints and serious incidents to the appropriate person /area
- Undertake administrative procedures that support the requirements of the business.

**Selection criteria**:

- Displays attitudes and behaviours that demonstrate Avivo’s vision and values
- Demonstrated ability to organise and plan daily and weekly administrative activities
- Strong customer service experience with a proactive approach and keen attention to detail
- Previous experience with rostering of employees
- Previous experience hearing and actioning customer feedback
- Experience relating to registrations and discharging of customers
- Self-motivated with the ability to work independently and cohesively within a positive team environment

**In return, you'll receive some awesome conditions**:

- Salary of $64,026 plus super
- Salary packaging up to $18,550 to reduce your taxable income and legitimately increase your take home pay
- Flexible working arrangements work from home and in the office
- We want to help you grow, succeed and celebrate your achievements; through a variety of learning and development opportunities we can offer during your Avivo journey

Avivo strongly encourages applicants to be fully vaccinated against Covid-19 including the seasonal flu vaccination.