Service Support

1 week ago

Osborne Park, Australia Avivo Full time

Full-Time Position - 8 Month Contract with possibility of extension
- Salary of $64,026 plus super
- Flexible Working Arrangements

**Why choose Avivo? We work in partnership with people and families who need individualised support services due to disability, ageing or mental ill-health.**

We are looking for a flexible dynamic team member with a positive attitude and can do spirit to join our fast past team supporting the Western Beaches area. This position requires a highly motivated individual who can prioritise incoming work while supporting our North Community Service Teams in the delivery of quality services and responding to internal queries.

**Responsibilities include**:

- Effective utilisation and rostering of support workers as requested by areas and teams to meet the needs of customers and their families
- Appropriate matching of support workers to customers by working in partnership areas and teams
- Support teams to work within budgets including travel costs/ support teams to submit internal referrals
- Work collaboratively and communicate effectively with all team members to deliver quality support to people
- Supports the triage of calls for neighbourhood teams
- Undertake portal management relating to new referrals, service bookings, pre-completion of paperwork and capturing of potential customer details
- Follow up with existing and potential customers re services
- Support neighbourhood teams to update support plans and notes where required
- Support the escalation of complaints and serious incidents to the appropriate person /area
- Undertake administrative procedures that support the requirements of the business.

**Selection criteria**:

- Displays attitudes and behaviours that demonstrate Avivo’s vision and values
- Demonstrated ability to organise and plan daily and weekly administrative activities
- Strong customer service experience with a proactive approach and keen attention to detail
- Previous experience with rostering of employees
- Previous experience hearing and actioning customer feedback
- Experience relating to registrations and discharging of customers
- Self-motivated with the ability to work independently and cohesively within a positive team environment

**In return, you'll receive some awesome conditions**:

- Salary of $64,026 plus super
- Salary packaging up to $18,550 to reduce your taxable income and legitimately increase your take home pay
- Flexible working arrangements work from home and in the office
- We want to help you grow, succeed and celebrate your achievements; through a variety of learning and development opportunities we can offer during your Avivo journey

Avivo strongly encourages applicants to be fully vaccinated against Covid-19 including the seasonal flu vaccination.

  • Service Support

    2 weeks ago

    Osborne Park, Australia Avivo Full time

    Full-Time Position - 8 Month Contract with possibility of extension - Salary of $61,860 plus super - Flexible Working Arrangements - including working from home! **Why choose Avivo? We work in partnership with people and families who need individualised support services due to disability, ageing or mental ill-health.** We are looking for a flexible dynamic...

  • Racing Services Support Officer

    1 day ago

    Osborne Park, Australia Racing and Wagering Western Australia Full time

    **Company Description**: **About Us** The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA. As well as controlling thoroughbred, harness and...

  • After Sales Support Service Advisor

    1 week ago

    Osborne Park, Australia OSOS Alliance Full time

    Work for a well-established family business - Fantastic products - Excellent opportunity OSOS Alliance are assisting our client a premier importer and distributor of top-quality bathroom and kitchenware products, serving both residential and commercial markets in securing Top Talent. Due to their continued growth and expansion, they are looking at adding a...

  • Talent Acquisition Consultant

    3 days ago

    Osborne Park, Western Australia Innovative Support Services Full time $60,000 - $100,000 per year

    About the RoleInnovative Support Australia is a medium size, profit for purpose organisation, we are dynamic and passionate about our services – and we're growing To keep pace with this growth, we are looking for that unicorn in a Talent Acquisition Consultant.Due to the ever changing nature of this industry, one day it can be quiet, the next, all hands on...

  • Air-conditioning and Refrigeration Apprentice

    1 week ago

    Osborne Park, Australia Apprenticeship Support Australia Full time

    Based in Osborne Park, Climate Design Services are mainly a commercial and domestic air-conditioning/refrigeration business. Their services include supply & installation, repairs, service and maintenance. They are currently seeking an Air-Conditioning and Refrigeration Apprentice to join their team. **About the role** As their business continues to grow,...

  • 1st Year Electrical Apprentice

    2 weeks ago

    Osborne Park, Australia Apprenticeship Support Australia Full time

    **About Scotcom Services** Scotcom Services is based in Perth, Western Australia. The company was established in 2004 with the aim of providing a specialist high quality data and communications installation service to the education & business market. Our team is comprised of highly experienced electricians specialising in data networks for the education...

  • Ict Customer Support Officer, Service Tech and

    3 days ago

    Osborne Park, Australia Tang Technology Full time

    Join Tang Technology and be part of a team with provides strategic IT services and solutions, we help our clients overcome the challenges of maintaining and implementing IT and enable our clients to get the maximum advantage for their IT investment. Tang Technology is a trusted name and has been in business for nearly 40 years. With our multi-generational IT...

  • Sign Writing Apprenticeship

    2 weeks ago

    Osborne Park, Australia Apprenticeship Support Australia Full time

    Signarama, Osborne Park are seeking a full time enthusiastic, **Apprentice Sign Writer** to join their expanding business. Signarama Osborne Park is your full service sign centre. Along with the latest technology, highest quality products and signage expertise, we are able to produce custom signs for your business/personal use.They can make the perfect...

  • Business Assistant

    2 weeks ago

    Osborne Park, Australia Swan Tyre Service Full time

    **Join the Swan Tyre Service family!** At Swan Tyre Service, we're not just a business; we're a family. Since our establishment in 1959, we've been committed to providing top-notch tyre, rim, and mechanical services to our valued customers. Our range of offerings includes tyres, rims, rim repairs, alignments, mechanical services, and more. With decades of...

  • Service Coordinator

    1 week ago

    Osborne Park, Australia Avivo Full time

    Permanent, Full time position - $83,049 per annum plus super - Flexible working arrangements including working from home We're looking for a Service Coordinator to support Avivo’s Community Teams in the Western Beaches area. This role will be based out of our Osborne Park office with flexibility to work in the office and from home! The Service...